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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

May 19, 2018

Great Customer Service Jim was friendly, knowledgeable, and thorough. He was very accommodating with my schedule, patient while I made decisions, and made me feel at ease th More

by Anna R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
May 24, 2018 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to truly exceptional care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

May 18, 2018

Pleasant people to work with. They made our time comfortable We spent our time test driving and figuring trade in. Time well spent. Enjoyable. Eddy made sure we were very comfortable while we waited for transac More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Tim Murray
May 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

May 17, 2018

Lease I was on a work timeline and needed to complete a lease quickly. Anna was extremely helpful and even drove me to another dealership to return my previ More

by DeDodaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
May 17, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

May 17, 2018

Very professional experience This is the second new car that I have purchased from Gerald Subaru of Naperville. Once again, the experience was great! The staff were very knowledg More

by Mike555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
May 17, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

May 17, 2018

Kelly is great! Kelly took the time to point out all of the features on the car and explained everything to us. She was great to work with. More

by No
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Kelly Thomas
May 17, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

May 17, 2018

Awesome experience!! Had a bad experience at a different Subaru dealership so I decided to go to Gerald Subaru of Naperville instead. Everyone is extremely friendly and gl More

by Walleye575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 17, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

May 16, 2018

Leo Lopez made the tedious car shopping experience easy Quality service and professionalism. Most of all, we like to save time and money, and Leo helped us attain these goals. Thank you for doing such an More

by Agnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Tim Murray
May 17, 2018 -

Gerald Subaru of Naperville responded

Thank you for reviewing your service experience! We aim to provide efficient and truly exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Alec McKean - General Manager

May 16, 2018

Great service, will be back! I stopped in Gerald Subaru of Naperville to test drive a 2018 Crosstrek. I knew I liked the car and would possibly purchase it before I even showed up More

by emmybee01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb, Stephen Cook, Tim Murray
May 17, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your truly exceptional experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

May 16, 2018

Non pushy, easy experience the salesman Jim Webb was very helpful and accommodating. The expericnce was not the normal pushy car shopping experience. i will be back again for an More

by boshualee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
May 17, 2018 -

Gerald Subaru of Naperville responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short but truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

May 15, 2018

Experience with Leo I had a fantastic experience with Leo at Gerald Subaru! He was very friendly, attentive, and easy to work with. I will definitely be recommending his More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Stephen Cook, Marie Stepanek
May 17, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

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