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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

April 26, 2018

We are leasing a Forester Anna was very helpful and knowledgeable. I would highly recommend choosing her when leasing/purchasing a vehicle! Will definitely come back to this de More

by Janean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith, Tim Murray
Apr 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review. We are very happy to hear that Anna could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

April 26, 2018

Really good car shopping experience Jesse was really great to work with. I always dread having to purchase a new vehicle, but Jesse really helped it go smoothly. He did not rush me when More

by Carlaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Jesse Bush, Tim Murray
Apr 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to provide this truly exceptional feedback. We're excited to hear that Jesse took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

April 25, 2018

Satisfied customer Ehab was very friendly and helpful. He guided us through the process and answered all our questions. He made the car buying experience pleasant. We a More

by Cara N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Apr 27, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write this truly exceptional review. I'm very happy to hear about your pleasant experience working with Ehab at Gerald Subaru of Naperville. Congratulations on the new Subaru! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Alec McKean - General Manager

April 25, 2018

Recommended dealer The sales woman I worked with was very nice, helpful, and could answer all my questions. The dealership was clean and welcoming. I would recommend thi More

by Kinza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Apr 27, 2018 -

Gerald Subaru of Naperville responded

Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager

April 25, 2018

Leasing a 2018 Subaru Crosstrek Sales Representative Kelly Thomas was very, very good. Her insight helping me negotiate the difference between buying or leasing again was invaluable. More

by JohnLQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Apr 27, 2018 -

Gerald Subaru of Naperville responded

It was a pleasure to read about your car buying experience working with Kelly. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a truly exceptional experience. We look very forward to seeing you again in the future. Sincerely, Alec McKean - General Manager

April 25, 2018

Thank you!!! Anna and Nino were extremely helpful! Very happy with the vehicle and deal. Excellent service, great selection, clean dealership, friendly atmosphere, More

by Rino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Apr 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Hearing that you received excellent service from Anna and Nino is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Sincerely, Alec McKean - General Manager

April 24, 2018

Best person I could have asked for. This was my first car that I purchased under my own name and didn’t have my parents with me. It was a terrifying experience, but she was amazing she w More

by Abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Apr 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

April 24, 2018

Great staff and vehicles speak for themselves Walked in and didn't feel like someone was trying to sell me something. The staff at this location all had smiles. The person I worked with - Rickie, More

by Scott Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Apr 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

April 23, 2018

Very welcoming and home-like I met with Russ Harris a couple of weeks ago to discuss potential cars for me as my Acura was getting old and racking up miles. (It had well over 200, More

by Enkeria92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Hurtado, Russ Harris
Apr 23, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

April 21, 2018

1st time buyer this was our 1st time visiting Gerald Subaru. we were very satisfied with our salesman eddy Orellana not being overly aggressive with us, and answered More

by metraman9
Friendliness
Recommend Dealer
Yes
Employees Worked With
tony ? in financing.., Eddy Orellana
Apr 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

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