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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 22, 2017

Friendly, knowledgeable, professional, courteous staff Sales associate had two buyers needing attention at the same time, and did the best he could to be available to each customer and his /her specific ne More

by Char H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Stephen Cook, Sammy Saad
Dec 24, 2017 -

Gerald Subaru of Naperville responded

We are truly dedicated to providing truly exceptional customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Alec McKean - General Manager

December 20, 2017

Highly Recommended Our recent experience at Gerald Subaru Naperville was a very positive one. More specifically, we would like to give accolades to our salesman, Jesse More

by Jetsjen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 20, 2017 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such a truly exceptional star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

December 19, 2017

Bought car Easy and pleasant to work with. My wife and I were most pleased. Highly recommend Eddy. Great place. They are deal makers. Great financing terms More

by Jmatthwy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Dec 20, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Truly exceptional feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

December 17, 2017

GREAT CUSTOMER SERVICE, VERY QUICK PURCHASE. LOVED IT!!!! THE QUICKEST PURCHASE EVER, USUALLY DEALERSHIPS TAKE FOREVER THIS ONE IS AMAZING. WOULD NOT GO ANYWHERE ELSE. GREAT SERVICE, VERY NICE ATMOSPHERE. LOV More

by ANNA LOGVYNENKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof, Leo Katsnelson
Dec 17, 2017 -

Gerald Subaru of Naperville responded

Anna, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering truly exceptional customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

December 15, 2017

Gerald Subaru Naperville Car Buying Experience Gerald Subaru demonstrated great care in identifying and providing for my buying needs as opposed to my unsatisfying experience with other dealers tha More

by Rodrigo_DLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof, Stephen Cook
Dec 17, 2017 -

Gerald Subaru of Naperville responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with truly exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

December 14, 2017

Great experience..❤️ We had wonderful experience. Eric is great, knowledgeable, very professional and friendly. Also the sales manager Leo Katsnelson is nice and helped u More

by Rhea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Katsnelson (general manager), Eric Zetterlof
Dec 15, 2017 -

Gerald Subaru of Naperville responded

Rhea, we always like to read customer feedback and are happy to know that your recent visit was truly exceptional. If there is anything else that we can for you please don’t hesitate to reach out. Sincerely, Alec McKean - General Manager

December 14, 2017

Glad I went there! Nice dealership! Michael Price helped me feel comfortable about the WRX we chose and I'm confident it's the right one. He was very accommodating and More

by Eric G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 15, 2017 -

Gerald Subaru of Naperville responded

What an enjoyable review to read, Eric! It is reassuring to know that Michael provided you with a truly exceptional car buying experience. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Sincerely, Alec McKean - General Manager

December 13, 2017

Leo is the man!!! I walked in at 840pm om Monday night where leo intriduced himself to me. He provided excellent service at first and took the time to show me the car e More

by moe_alkhatib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Nino McMorris
Dec 15, 2017 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Moe. I will be sure to let Leo know how much of an impact he made on your experience. Feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

December 09, 2017

Great People with Which to Work Sales consultant Ehab Eref helped us purchase a 2017 Outback. It was our first time ever in a Subaru dealership, and we appreciated how he first acqua More

by Charlie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Dec 11, 2017 -

Gerald Subaru of Naperville responded

Charlie, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

December 07, 2017

Purchase of Crosstrek Jim was knowledgeable and helpful with my purchase. Very happy about my new car! Recommend Jim and this dealership,. Sam in finance was good to work More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh, James Webb, Sammy Saad
Dec 07, 2017 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership, Cheryl. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a truly exceptional day! Sincerely, Alec McKean - General Manager

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