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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 06, 2017

Very pleasant experience I worked with Ehab during my 2018 crosstrek purchase. He knows a lot about the product he is selling. Very reasonable, very friendly and non pushy. I More

by Michael M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 07, 2017 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

December 05, 2017

Finally - car buying experience that was fun! Our initial plan was NOT to purchase an Outback that day but to gather information. But Kelly Thomas treated us so well and knew her stuff ! We drove More

by Our 6th Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that Kelly worked hard enough to make your purchase completely enjoyable. Sincerely, Alec McKean - General Manager

December 05, 2017

Very good service My sale agent Micheal Price is very professional, very knowledgeable about the Subaru models. I was very happy with the deal he gave. Sam the manager More

by Alimv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Dec 07, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

December 05, 2017

Wonderful experience! The Gerald Subaru dealership in Naperville, IL was a wonderful experience. John Rose my sales consultant not only a kind but thoughtful individual wit More

by Caitlin McNamara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rose
Dec 07, 2017 -

Gerald Subaru of Naperville responded

Caitlin, thank you for taking the time to leave us this truly exceptional feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

December 04, 2017

Subaru4 I along with my husband was looking to trade my almost 10year old Impreza for a Crosstrek 2018. We visited Gerald 3 days ago, with no certainty to tra More

by noty50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
On the service side, Collin Miranda is always helpful and gives exceptional customer service., Leo Lopez, Nino McMorris
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for your business and this truly exceptional review. I am happy to hear our team was able to serve you and demonstrate how we business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

December 04, 2017

Overall great experience Ehab was the first person I interacted with when I came to this dealer; he was nice, not overly pushy, and got my sense of humor. I wasn't ready to bu More

by Amanda C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Ehab Aref
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it! We are very glad to hear that your experiences with it have been truly exceptional. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager

December 02, 2017

Great Experince! My husband I walked into Gerald Subaru “just to look” thinking we still had too many questions and weren’t close to buying. Jesse and his general mana More

by Khrothman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (business manager), Nino McMorris, Jesse Bush
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our truly exceptional customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

December 02, 2017

Recommendable Experience My wife and I went looking at Subaru. We were surprised to see that the car shopping experience still had great people that cared about the customer. More

by Wisdom writer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our truly exceptional customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

December 02, 2017

Leo lopez Awesome guy! He's super nice and one of the best car dealers I know. He is always professional and loves to help. Would recommend More

by Varazos21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering truly exceptional customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

December 01, 2017

Best sells person The sales man Eddy Orellana is an amazing person he made us feel like at home, usually sells person leaves you alone while you wait for an answer but More

by Evo1043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for giving us this truly exceptional opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager

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