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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

October 30, 2017

New Vehicle Peter and Michael were great to work with. They walked us through the endless options to find the right fit for us. Will definitely come back when i More

by MyOutback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Oct 31, 2017 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. At Gerald Nissan, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions or concerns! Sincerely, Alec McKean - General Manager

October 24, 2017

New purchase Jesse was a pleasure to deal with from the moment we walked in the door. There was no pressure to buy. He was very thorough in explaining features and More

by Suzie B
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Oct 24, 2017 -

Gerald Subaru of Naperville responded

I am happy to hear your time spent with Jesse was pleasant. We are glad that he could deliver the truly exceptional service we know you deserve If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager

October 24, 2017

I worked with Jesse Bush. The Best. From the first handshake when Jesse said welcome to the last handshake just before I drove off in my new Subaru Jesse was really great. The whole expe More

by PFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Oct 24, 2017 -

Gerald Subaru of Naperville responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jesse is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new Subaru! If you have any questions, please do not hesitate to come see us. Sincerely, Alec McKean - General Manager

October 20, 2017

Helpful Throughout the variety of employees that guided me through my car buying experience they were all very reachable and eager to help. They answered all More

by subarulove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Lies, John Pryor, Marie Stepanek
Oct 22, 2017 -

Gerald Subaru of Naperville responded

Thank you for this great review! John and Mason are truly exceptional employees and we appreciate them for giving you such a great experience. Let us know if you need anything in the future! Sincerely, Alec McKean - General Manager

October 20, 2017

Outstanding salesman. Ehab was great to work with, very polite, patient and answered all my questions. Showed me several cars at various prices, test drove them all, and e More

by Lou B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Oct 22, 2017 -

Gerald Subaru of Naperville responded

Hi Lou and thanks for the truly exceptional feedback! We're very happy that Ehab was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

October 19, 2017

Very nice experience with Jesse Bush Although Jesse knew up front that we would not be a buying customer, since we were here just to look at a Subaru as a choice of company car, which wou More

by JUD6466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Oct 20, 2017 -

Gerald Subaru of Naperville responded

Hi, and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with Jesse! We are driven to offer truly exceptional customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Alec McKean - General Manager

October 17, 2017

Best Car Buying experience My wife and I came to this dealership to buy a Subaru which we have no experience before. Jesse Bush was the sales person who helped to show us the ca More

by ytang
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Oct 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

October 17, 2017

True customer service Eric was professional and answered all our questions honestly. He made us feel comfortable and did not talk over our heads. He was patient and court More

by Bazan24
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Oct 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for your feedback. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

October 14, 2017

Best experience we could have hoped for Subaru dealerships near us in Central Illinois would not match the price that Gerald offered us. With absolutely no haggling, we got the exact car we More

by danjhahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Lies
Oct 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

October 11, 2017

Best Car Buying experience My wife and I did some serious research on vehicles and found (to our surprise) that Subaru makes a great car. Maybe because they are owned by an airc More

by PackerBacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany
Oct 17, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

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