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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

September 21, 2017

Great Experience! Kelly was friendly, helpful, and responsive without ever being pushy. She really listened to me and helped me find the perfect car to fit my needs. More

by First Time Subaru Owner
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas
Sep 21, 2017 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review! I'm very happy to hear that Kelly was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

September 20, 2017

Highly Recommended Eric helped me throughout the process, choosing the right car as I requested, talking to his manager back and forth dealing with the price, and in the More

by Alexandre0616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Sep 21, 2017 -

Gerald Subaru of Naperville responded

Alexandre, thank you so much for visiting us and for leaving this truly exceptional feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new car! We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Alec McKean - General Manager

September 18, 2017

First New Car It was my First new car, It took a long time at the dealer but will be worth it in the long run. Thank you Eric , marie & Asim . I will recommen More

by It's a first ! New Subaru owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Eric Zetterlof, Marie Stepanek
Sep 19, 2017 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience a truly exceptional one. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

September 16, 2017

Exceptional experience buying new loaded Outback This was the first car I ever ordered custom, and fully loaded. I made contact with Gerald Subaru in June of 2017 and waited until the 2018 Outback w More

by RobGranner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Peter Giarratano
Sep 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Hearing that you received such service from our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Outback and we look forward to hopefully doing business with you again in the future. Sincerely, Alec McKean - General Manager

September 13, 2017

Friendly and Helpful I found the car I purchased at Gerald Subaru online. I was coming from out of state to purchase the car, and Abid was very helpful at sending the docu More

by dtewers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Sep 13, 2017 -

Gerald Subaru of Naperville responded

We are so glad we could take care of all of your needs at Gerald Subaru of Naperville with our truly exceptional service! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Alec McKean - General Manager

September 11, 2017

My first Subaru I've never driven anything but American cars. It was hard to ignore Subaru's high safety & customer satisfaction ratings. I had the pleasure of worki More

by Gypsystacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Sep 12, 2017 -

Gerald Subaru of Naperville responded

Stacey, thanks for this marvelous review and congratulations on your new car! We are so pleased that Cali was able to provide you with such truly exceptional service. Enjoy your new Outback! Sincerely, Alec McKean - General Manager

September 11, 2017

Excellent service. Mainly soft sell. Calabria was excellent. Understood our needs and price. She was very knowledgeable in the vehicles and spend a good deal of time with us. The only rea More

by cyclogenesis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Sep 12, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Alec McKean - General Manager

September 09, 2017

Decent Erick was frendly & knowledgeable. We looked at several cars & Erick found my husband the car with options that fit what he was looking for.I think A More

by Buck
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Eric Zetterlof
Sep 12, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Alec McKean - General Manager

September 06, 2017

Great Friendly Sales Service Cali Taber was friendly and knowledgeable on the cars with the options that we were looking for, even driving us through the dealer lot showing us var More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Sep 06, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is delivering truly exceptional service to our guests and we are delighted to know that Cali made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

September 05, 2017

Great sales service Since this was my first car shopping, I searched lots information. After reading through this website, I am sure Kelly will be the one I can rely on. More

by Iris Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Kelly Thomas
Sep 06, 2017 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your truly exceptional experience at our dealership, Iris. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

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