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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

September 22, 2017

My first subaru After a life time of Chevys, i am finally trying something new for a car and i could not be more pleased. From the help the sales staff provided, to More

by Jmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, James Webb
Sep 24, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide truly exceptional service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Alec McKean - General Manager

September 22, 2017

Great Experience! We've owned Audi's and BMW's and our greatest experience has been with the sales team at Gerald Subaru and our salesman, Eric Zetterlof! Eric has alw More

by Great Experience!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Special Thanks to Alec McKean, General Manager at Gerald Subaru for an Excellent Experience!, Anthony Mazany, Asim Aslam, Eric Zetterlof
Sep 24, 2017 -

Gerald Subaru of Naperville responded

Eric is pleased to learn that you enjoyed your car buying experience with us. We are extremely happy to learn of your truly exceptional loyalty to our dealership! Let us know if you need anything in the future! We look forward to servicing your vehicle soon. Sincerely, Alec McKean - General Manager

September 22, 2017

A pleasant experience We went through the CostCo purchasing program, and were expecting adequate service since we had passed up negotiation; we were *very* pleasantly surpr More

by tms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Jesse Bush
Sep 24, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received truly exceptional service from Jesse is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new car and we look forward to hopefully doing business with you again in the future. Sincerely, Alec McKean - General Manager

September 21, 2017

Great Experience! Kelly was friendly, helpful, and responsive without ever being pushy. She really listened to me and helped me find the perfect car to fit my needs. More

by First Time Subaru Owner
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas
Sep 21, 2017 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review! I'm very happy to hear that Kelly was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

September 20, 2017

Highly Recommended Eric helped me throughout the process, choosing the right car as I requested, talking to his manager back and forth dealing with the price, and in the More

by Alexandre0616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Sep 21, 2017 -

Gerald Subaru of Naperville responded

Alexandre, thank you so much for visiting us and for leaving this truly exceptional feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new car! We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Alec McKean - General Manager

September 18, 2017

First New Car It was my First new car, It took a long time at the dealer but will be worth it in the long run. Thank you Eric , marie & Asim . I will recommen More

by It's a first ! New Subaru owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Eric Zetterlof, Marie Stepanek
Sep 19, 2017 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience a truly exceptional one. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

September 16, 2017

Exceptional experience buying new loaded Outback This was the first car I ever ordered custom, and fully loaded. I made contact with Gerald Subaru in June of 2017 and waited until the 2018 Outback w More

by RobGranner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Peter Giarratano
Sep 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Hearing that you received such service from our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Outback and we look forward to hopefully doing business with you again in the future. Sincerely, Alec McKean - General Manager

September 13, 2017

Friendly and Helpful I found the car I purchased at Gerald Subaru online. I was coming from out of state to purchase the car, and Abid was very helpful at sending the docu More

by dtewers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Sep 13, 2017 -

Gerald Subaru of Naperville responded

We are so glad we could take care of all of your needs at Gerald Subaru of Naperville with our truly exceptional service! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Alec McKean - General Manager

September 11, 2017

My first Subaru I've never driven anything but American cars. It was hard to ignore Subaru's high safety & customer satisfaction ratings. I had the pleasure of worki More

by Gypsystacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Sep 12, 2017 -

Gerald Subaru of Naperville responded

Stacey, thanks for this marvelous review and congratulations on your new car! We are so pleased that Cali was able to provide you with such truly exceptional service. Enjoy your new Outback! Sincerely, Alec McKean - General Manager

September 11, 2017

Excellent service. Mainly soft sell. Calabria was excellent. Understood our needs and price. She was very knowledgeable in the vehicles and spend a good deal of time with us. The only rea More

by cyclogenesis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Sep 12, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this truly exceptional feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Alec McKean - General Manager

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