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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

June 24, 2017

Walked in, got help from Leo, drove out in new Crosstrek I didnt think the dealership would be able to pull off getting me a car with my trade in but Leo Lopez worked with me for 5 hours and managed to get m More

by ChasFulton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Duarte, Leo Lopez
Jun 27, 2017 -

Gerald Subaru of Naperville responded

I’m grateful you chose us to trade in your vehicle, Eric. Congratulations on your new 2013 Crosstrek! I am pleased to hear about your truly exceptional experience working with our team! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

June 23, 2017

Bought a 2017 Forester Jesse Bush sold us a low mileage Subaru Forester last night. He listened to our wants and concerns and found us just the car we wanted. He stayed late More

by PamH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jun 27, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your 2017 Forester, Pam! Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear Jesse was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

June 22, 2017

Great Buying Experience Gerald was and excellent choice for purchasing my new Impreza. I purchased my car right before moving out of state. Jesse was very personable and wa More

by e622
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Asim Aslam, Jesse Bush
Jun 23, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us! Jesse works incredibly hard to exemplify the Gerald Subaru of Naperville commitment to customer care and we're so thankful that he was able to help you find a great deal on your new Impreza. Please feel free to reach out to us with any questions about your new car. Sincerely, Alec McKean - General Manager

June 20, 2017

Wonderful Buying Experience My wife and I met Eric last week when shopping for a new lease on an 2017 Subaru Impreza. Throughout the entirety of the process, he was confident in More

by Kalos023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Jun 21, 2017 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review. Congratulations on your 2017 Subaru Impreza! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! I’ll be sure to pass along this great feedback on to Eric and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

June 17, 2017

Great customer service Jessie was awesome to deal with. He answered all my questions and worked hard to make sure I understood the details of every step. The test track was More

by Uno guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Jun 21, 2017 -

Gerald Subaru of Naperville responded

Thank you for your business and this truly exceptional review. Congratulations on your purchase! I am happy to hear Jessie was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

June 17, 2017

Customer Service Oriented Complete pleasure. Kelly and Jesse were awesome. Were patient with all of my various questions. Was a complete pleasure and would gladly recommend to More

by Lalshahbaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Asim Aslam, Kelly Thomas, Jesse Bush
Jun 21, 2017 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your purchase! I am happy to hear that Kelly and Jesse were able to provide you with a truly exceptional customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean - General Manager

June 17, 2017

Amazing Service and Communication Jesse was great to deal with and communicated with me with honesty and transparency. He was able to earn my trust right away and could not be a bette More

by OJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jun 21, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write this truly exceptional review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that Jesse was able to gain your trust in our business. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

June 17, 2017

First Time Buyer This was the first car I've ever purchased myself. Eric was fantastic to work with! I wanted to make sure I was purchasing the correct vehicle, and I More

by Andrea W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof
Jun 21, 2017 -

Gerald Subaru of Naperville responded

Andrea, it was a pleasure to read about your first buying experience working with Eric. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this truly exceptional review. We look very forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

June 16, 2017

Great customer service I was in my first day of car shopping for a new car. I knew I had wanted to get either a Subaru Forrester or a Honda CRV. Eric did a lot of backgroun More

by Flowerlady50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Jun 16, 2017 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to leave us a truly exceptional review! I am pleased to hear Eric did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Alec McKean - General Manager

June 15, 2017

Great time with Cali! Get your car here Cali was great in both taking us seriously as car buyers and also aiding us in our search. She not only knew a bunch about her own vehicles (told us a More

by syncopatin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Jun 15, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your purchase! Thank you for writing such a truly exceptional review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Cali was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

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