Gerald Subaru of Naperville

John Pryor & Gerald Subaru are Awesome Gerald Subaru is a professional, service-oriented dealership, and John Pryor an incredible consultant. I had expected only to visit, but left with a Gerald Subaru is a professional, service-oriented dealership, and John Pryor an incredible consultant. I had expected only to visit, but left with a new Forrester that night thanks to John's concern and advice. His follow-up even after one year is impressive. Way to go Gerald - keep John at all cost! More

Comfortable, Easy, one of the Best This us been the most pleasant car buying experience I've ever had. It started when I signed up with TrueCar and this dealership was one of three that This us been the most pleasant car buying experience I've ever had. It started when I signed up with TrueCar and this dealership was one of three that I was referred to. This was the first dealership to contact me via phone and email. The message that Manny Ghosh left me was not pressure-filled but easy going where I felt compelled to call him right away. I advised him that I was looking at several vehicles for my family and I was interested in checking out the Outback. He scheduled me to come in when I had time available and to ask for him or his manager. When I arrived for my test drive, I was greeted by John who attempted to locate Manny and his manager. He found them and I was told that John would take care of me point forward. John did exactly that. I completed the test drive including driving the car on a private test track. John knew about the car but especially the little things like letting me know that the automatic braking does not work unless there are objects or cars in front or behind. It was a very comfortable and easy conversation the whole time with John. Tony and John did check with me after the test drive to see if I had made a decision on buying the car with them but I told them that I still had other vehicles to test drive. They respected that and only asked that I keep them in mind if I do decide to get an Outback. After test driving other vehicles, I was sure the Outback was for me. The decision came down to 2 dealerships and John was constantly providing me information via email, phone and text. His dealership consistently provided me with a lower quote than the competing dealership and at the end I chose to buy from Gerald because of their pricing and limited lifetime powertrain warranty. When I did, John made the purchase and paperwork painless. They even took my old car as a trade-in, even though it has seen much better days and was still very messy. When I spoke with Asim in the finance department, he was able to get me a lower rate than what my bank had already pre-approved me for. During the presentation of additional warranties, there was no pressure or harassment on having buy any of that. In the end, I was treated as an informed consumer who has a multitude of options and could purchase a new car anywhere. I drove 40 minutes away from my home to purchase the vehicle and I do not regret it all. I look forward to continued business with them in the future. Great job guys and thank you for helping me purchase the new car for my family. More

The first time buying a car was actually enjoyable John made my buying experience extremely painless a enjoyable.....He answered all of my questions and also gave me an insight to my new Subaru. The n John made my buying experience extremely painless a enjoyable.....He answered all of my questions and also gave me an insight to my new Subaru. The new dealership is just beautiful More

I felt like they really cared My Experience was very positive. They answered all my questions and made me feel like I was important. The car has exceeded our expectations. Our sale My Experience was very positive. They answered all my questions and made me feel like I was important. The car has exceeded our expectations. Our salesperson was very attentive. Answering all our questions and giving us some great incites. More

Amazing Customer service and friendly! Jesse Bush helped us purchase our Subaru Outback and made it a stress free process! We had been to tons of dealerships but this one was by far the bes Jesse Bush helped us purchase our Subaru Outback and made it a stress free process! We had been to tons of dealerships but this one was by far the best we had been to! Thank you!!! More

Jesse Bush and John Rose Excellent customer service from both gentlemen! Thank you. Very friendly and genuine! Highly recommend both of them. I am very happy with my new car Excellent customer service from both gentlemen! Thank you. Very friendly and genuine! Highly recommend both of them. I am very happy with my new car! More

Great experience I enjoyed the easy process of buying my Subaru through Gerald Subaru Naperville. The sales rep Jesse made the process easy. I appreciate the time he t I enjoyed the easy process of buying my Subaru through Gerald Subaru Naperville. The sales rep Jesse made the process easy. I appreciate the time he took and customer service he gave. I recommend Jesse and this dealership. More

Professional expertise with personalized service Purchasing a new car is an important decision fro our family. We asked LOTS of questions, took test drives, made comparisons, and gathered information Purchasing a new car is an important decision fro our family. We asked LOTS of questions, took test drives, made comparisons, and gathered information. We visited the showroom four times to connect with Eric as we made our decision. Eric was always welcoming and took the time to answer each question. He provided us with information about the company, vehicles, products, and the specific model we were considering. At each step towards our purchase, he took the time to explain each item thoroughly. Eric is conscientious, personable, and informational. He is professional at all times. He "knows his stuff" and was able to answer the tiniest, most explicit questions in detail. We could not have been more pleased with the entire experience! Diane More

Very helpful and friendly Cali was great. She was very helpful in getting us a great deal and the exact car that we wanted. She even took the time to get and bring us the car w Cali was great. She was very helpful in getting us a great deal and the exact car that we wanted. She even took the time to get and bring us the car with our specifications. After everything was over she happily took the time to explain everything from the car and she seemed genuinely happy to help. More

Enjoyable experience You have two excellent employees who know their business. John is a walking Subaru encyclopedia who knew what I wanted. The test track is a great reso You have two excellent employees who know their business. John is a walking Subaru encyclopedia who knew what I wanted. The test track is a great resource to show off the Subaru features. Asim got me a great deal and made it very painless. More