Gerald Subaru of Naperville

Quite different experience than other car dealerships Very friendly and courteous staff. Excellent customer service Dealership greeted us as soon as we entered the premises. We were directed right away Very friendly and courteous staff. Excellent customer service Dealership greeted us as soon as we entered the premises. We were directed right away to meet Christian Alva who was waiting for us. Car was ready for us to test drive. More

Great sales rep and poor finance process Sales process excellent. Finance process poor. What should have taken 20 minutes took 2 hours because the sale before us was slow and the dealership h Sales process excellent. Finance process poor. What should have taken 20 minutes took 2 hours because the sale before us was slow and the dealership had one person that could help us. It was horrible. The worst I've ever seen. More

2017 Forester special order My buying experience was excellent at Gerald Subaru, Naperville. Mason Lies, my sales associate was very knowledgeable about both the brand and the mo My buying experience was excellent at Gerald Subaru, Naperville. Mason Lies, my sales associate was very knowledgeable about both the brand and the model I was interested in. I placed a special order so I could get exactly the colors and options I wanted. Pricing was fair and the vehicle was delivered within the promised time frame. More

Great all around! I brought in our 2014 Outback for service and bought a 2017 Outback too same day! I was in and out in three hours. Mason is so knowledgeable, friendly I brought in our 2014 Outback for service and bought a 2017 Outback too same day! I was in and out in three hours. Mason is so knowledgeable, friendly and honest. The service staff was wonderful too. More

Great experience Calabria was very helpful and knowledgeable as we went from initial greeting to finalizing the sale. She and the Gerald team worked well together to g Calabria was very helpful and knowledgeable as we went from initial greeting to finalizing the sale. She and the Gerald team worked well together to get the car we wanted along with some additional items. Our choices were explained with costs without any pressure. We really appreciated the test track. What a great way to test drive a car. More

great service Mason Lies is a extremely helpful and attentive sales representative. I special ordered my Forester Touring and I was regularly kept up to date on the Mason Lies is a extremely helpful and attentive sales representative. I special ordered my Forester Touring and I was regularly kept up to date on the progress of the order. I definitely recommend Mason and Gerald Subaru More

Ricardo Rodriguez recently helped us purchase a Subaru Forester. It was a great experience. We walked in and told him what we wanted and how much we could pay and he recently helped us purchase a Subaru Forester. It was a great experience. We walked in and told him what we wanted and how much we could pay and he delivered. He was courteous, effective and efficient. More

Eric and Cynthia were great It is clear to see that besides the great brand in Subaru, the next best asset that Gerald has is its employees. From the very beginning when I was co It is clear to see that besides the great brand in Subaru, the next best asset that Gerald has is its employees. From the very beginning when I was contacted by Cynthia after my initial inquiry the team at Gerald made sure to take care of me. Eric was outstanding, never felt pressured to buy but he still stayed in contact with me through my new car search. Asim also takes home an A+ for his help in the financing office. Overall a great experience at Gerald. I will be back in the future. More

Pleasant Transaction without all the Sleeze After visiting another more local dealership and getting the typical sleazy car salesman routine, I decided to head out to Gerald, which had almost th After visiting another more local dealership and getting the typical sleazy car salesman routine, I decided to head out to Gerald, which had almost the identical car, just a different color. Couldn't have been more please with the sales team and the service department. Very courteous and definitely there to help. More

Outstanding customer service I had a wonderful experience at Gerald Subaru. The employee that assisted me was Eric and he was not only extremely knowledgeable, knowing the cars in I had a wonderful experience at Gerald Subaru. The employee that assisted me was Eric and he was not only extremely knowledgeable, knowing the cars inside out, but also very nice and friendly. He was able to explain all the cars benefits, options, and features in a way that anyone could easily understand. This really made my experience of purchasing a new Subaru not only easy but quick. I would highly recommend Eric's services to anyone in the future. Leo was also very helpful throughout the entire process and made my overall experience comfortable and worthwhile. More