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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

April 17, 2017

Love my new Forrester thanks to Kelly Thomas Kelly Thomas greeted us outside the dealership on a beautiful Saturday afternoon, Our first visit and we really did not know very much about the Forre More

by mam5512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Apr 21, 2017 -

Gerald Subaru of Naperville responded

I am happy to hear your time spent with Kelly was pleasant. Congratulations on your new new Forester! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean – General Manager

April 15, 2017

Gerald was great! Everyone at Gerald was very helpful and accommodating. We really enjoyed working with Eric. I would recommend it to anyone looking to purchase a Suba More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Jim, thanks so much for this 5-star review about your experience! We always enjoy hearing from our customers. I am pleased to hear that Eric showed you how helpful and accommodating a car buying experience can be. We look forward to helping you again! Sincerely, Alec McKean – General Manager

April 15, 2017

A Client Advisor You Must Use If you are buying a vehicle at Gerald Subaru of Naperville,be sure to ask for Client Advisor, Leo Lopez. This past week my wife and I bought a new Sub More

by Harold Hoferle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica, Leo Lopez, Anthony Mazany, Asim Aslam, Cynthia Braun
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Thank you for recognizing your experience at our store, Harold. It is great to know that Leo was able to provide you and your wife with a pleasant time purchasing your new Subaru Forester. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Alec McKean – General Manager

April 14, 2017

As pleasant an experience as one can have buying a car Good selection, low hassle, good price (used AARP before visiting dealer), no surprises, only modest push for extended warranties, good financing. Le More

by reverenddave13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Len Batson, Calabria Taber
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your purchase! I am happy to hear that Len and Cali were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean – General Manager

April 14, 2017

Easy, smooth and fair Purchased a new Subaru Forester. Online price quote was competitive (thanks Cynthia), sales guy (Eric) was professional, very knowledgeable and final More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie in finance office, Eric Zetterlof, Cynthia Braun
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Dave, I am pleased to hear that you had an excellent experience with our team. Congratulations on your new Subaru Forester! We would like to sincerely thank you for your business and encourage you to contact or visit us anytime with any questions that may arise. Sincerely, Alec McKean – General Manager

April 13, 2017

Going Back To My First Love Subaru! My experience with this dealership was the best of all my years in purchasing a vehicle. I once owned a Subura Justy which is no longer in existence. More

by Tiffanys@3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Nino McMorris, John Ziebarth
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Tiffany, thank you for choosing Gerald Subaru of Naperville as your dealership to purchase your new Subaru. We really appreciate the great review and comments. I am very glad to hear that your experience with our team has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean – General Manager

April 11, 2017

First Time Purchase/Sale - For Both of Us! Cali was more than helpful. She went above and beyond in 50 mile hour winds and rain! She went out to retrieve a car from lot and came back drenched More

by Dawn & John
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Asim Aslam, Calabria Taber
Apr 17, 2017 -

Gerald Subaru of Naperville responded

Dawn and John, it was a pleasure to read about your first buying experience working with Cali. Congratulations on the new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide both of you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. Sincerely, Alec McKean – General Manager

April 10, 2017

Excellent vehicles and service John Z took excellent care of me, treated me like family and found the perfect vehicle to match my wants/needs. I definitely recommend anyone to John More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ziebarth
Apr 11, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing your feedback, Richard. Congratulations on your purchase! John is a fantastic employee and I'm thankful for everything he brings to our team. I wish you all the best! Sincerely, Alec McKean – General Manager

April 10, 2017

Calabria made my experience great! Calabria was soo helpful & smart learned a lot from her. The show room was spotless. The only down side was the length of time spent on all the PAPER More

by Saftety
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Abid Khan, Calabria Taber
Apr 11, 2017 -

Gerald Subaru of Naperville responded

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Apr 11, 2017 -

Gerald Subaru of Naperville responded

Thanks for your great review and congratulations on your purchase. We do appreciate for your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I’m glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Alec McKean – General Manager

April 09, 2017

Quick and easy, Informative The dealership was an hour away and we just came in to view the car. Cali came to us in the lot and made us feel welcomed. We then went in and she sho More

by ZachandJenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Asim Aslam, Calabria Taber
Apr 11, 2017 -

Gerald Subaru of Naperville responded

Thank you for your feedback, Zach and Jenn. It's fantastic to know that Cali and the rest of the team were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean – General Manager

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