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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 21, 2019

Review This a very positive review for my sales representative who was highly knowledgeable about the vehicles. Eddie met all my expectations helping me find More

by acarrion68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your kind words about your truly exceptional experience at Gerald Subaru of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Alec McKean - General Manager

December 21, 2019

They are Very kind and fair people, At any point I did not feel like I was being pressured to buy. I love my new car. More

by John K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Michael Price
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 21, 2019

Jesse was VERY nice,articulate Jesse was an awesome sales person.He carried on with all kinds of conversation,very well roundeas a person.He gave us all types of examples on the lif More

by tink148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Marie Stepanek
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jesse made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

First Big Car Purchase My boyfriend and I were very pleased with our experience. We came in with an interest in purchasing a Subaru Crosstrek. Being first time car buyers we More

by mwyllie94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Leo Katsnelson, Michael Price, Jennifer Silvestri
Dec 23, 2019 -

Gerald Subaru of Naperville responded

We love hearing from our customers, so thank you for taking the time to write this truly exceptional review! It's wonderful to hear that our staff at Gerald Subaru of Naperville was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

Excellent Experience Chip was very friendly and easygoing. Felt totally at ease. Conversation was nice while waiting for processing. Anthony was straightforward to the poi More

by statman26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Chip Blankenburg
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Chip and Anthony made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

Good experience Dennis took care of me and was a good salesperson to work with. He tried to be as honest and up front about everything throughout the entire process. More

by ek1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

December 20, 2019

Outstanding . Ehab was terrific showing us several different options. He was soo polite to my 83 year old mother. John was also fanatic !!very patient and knowledgeable men More

by Sandystobbe6
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Alec McKean, John Pryor, Ehab Aref, Jon Thongphadith, Tina Tufo
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Alec McKean - General Manager

December 19, 2019

Got a car The sales man was aweosme! Really good and nice guy and had a lot of good info to know about the car! He also was very helpful during the whole proces More

by lillydaisy761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 19, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

December 19, 2019

Efficient trip! Jeff was very helpful and got us in a great vehicle! He was easy to work with. However, the finance manager, Michael, was not as friendly and didn More

by Elizabeth555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jeff Walker
Dec 23, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

December 18, 2019

Ehab is your dream car dealer! He was informative, available for all questions, treats you like family and most importantly got us a great deal! If you are looking for a car (even if you aren't consid More

by 1hmteeter
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

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