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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 18, 2019

Kelly Thomas Kelly was amazing, knowledgeable, courteous and funny it was a total pleasure !! I would definitely recommend going to see Kelly she was great !! good More

by orangeman773
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, John Pryor, Kelly Thomas
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a truly exceptional review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Kelly was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

December 18, 2019

Great experience buying an Ascent Ricardo was very knowledgeable and easy to work with when we bought our new ascent. He understood our budget and quickly worked up a deal that we wer More

by Clocktower71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear that you had an truly exceptional experience with Ricardo and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Alec McKean - General Manager

December 17, 2019

Honest, easy to work with, great customer service!! We looked at several Subaru dealerships prior to coming here. We ultimately chose this dealership due to being able to negotiate a price with ease. Th More

by TrackCoach82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

December 17, 2019

It was so easy and painless buying my first car. Ehab especially made the whole process simple. I am so glad I came to this dealership! More

by andreatstorey
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

December 17, 2019

Great dealer Dennis explained all car function during test driving. Also he tried holding my desired car as long as he could. Although price was a little over budg More

by TommyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Tommy. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

December 16, 2019

Great Everyone was helpful and patient in explaining everything about my car. All my questions were answered. The price was good. I never felt pressured in More

by Esorgatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that we were able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

December 16, 2019

If you are in the market for a Subaru....Look no further It all started the day before Thanksgiving, when daughter and I stopped for a Test Drive and was pleasantly welcomed by Chip and took us to the newly More

by nwalumni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Marie Stepanek, Chip Blankenburg
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Chip made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 15, 2019

The first car I ever bought I got scammed out of a lot of money during the deal. I found the car I wanted online, researched the numbers, and came to Gerald for my second car ready for anything but was trea More

by KingJames
Recommend Dealer
Yes
Employees Worked With
Tina Tufo
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

December 15, 2019

Thank you! Dennis spent many hours with us today helping us find the car we were looking for! He encouraged us to try and look at everything we liked. He gave us More

by reem.elshafei11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Dennis Linden
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Dennis and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Alec McKean - General Manager

December 15, 2019

Painfree experience We arrived late and Jeff came up and introduced himself and asked if he could help us find who we were looking for.Well we ended up working with Jeff More

by tqueeneb1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Monomoy Ghosh, Jeff Walker
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your truly exceptional purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Alec McKean - General Manager

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