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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 14, 2019

Ehab is pleasure to work with, I truly admire his personal approach and his genuine personality. Thanks for another pleasurable car buying experience, I’ll be back :) More

by Mrkent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ehab Aref, Tim Murray
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

December 14, 2019

Fabulous experience I bought my first new car yesterday with Jesse. Coming from a not so great car shopping experience previously I wasn't sure what to expect but Jesse w More

by emieviolincello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jesse made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 14, 2019

Good times by all We arrived at Gerald early and left at the end of the day with a beautiful outback. Jennifer was right away welcoming and friendly. In moments we More

by pars17
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

December 14, 2019

Awesome Service This recent car purchase was one of the best car sales experiences we've ever had, thanks to Jeff Walker. We came in for a new battery on our 2016 Ou More

by julssode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia in Service, Jeff Walker
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 14, 2019

Good experience Salespeople were gracious and polite. Bargaining didn’t take long, because they were straightforward and reasonable. I got a great used car for a good More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien, Tina Tufo
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

December 14, 2019

I’ve been shopping on the internet for months. Just when I got tired of the run around I came across Gerald. They have the best employee working there or I should say Manager. Tina Tufo is the best!! She tr More

by Faceme
Recommend Dealer
Yes
Employees Worked With
Tina Tufo
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We love hearing from our customers, so thank you for taking the time to write this truly exceptional review! It's wonderful to hear that Tina, and our staff at Gerald Subaru of Naperville, was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Alec McKean - General Manager

December 14, 2019

He is an excellent man. Super helpful and nice. Directed me and answered all the questions. I am very happy to have Ehab helping me. More

by gjc0107
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

First and foremost, thank you for stopping by to leave this truly exceptional review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Ehab assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Alec McKean - General Manager

December 13, 2019

Jesse for the win! In the process of looking for a new car I visited at least 10 dealerships and test drove at least 3 different cars. I dealt with a lot of pushy salesp More

by Sandramease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Jesse was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

December 13, 2019

Ehab was professional, extremely knowledgeable and easy to work with. His sales approach was respectful and not overly aggressive. My experience was better than anticipated. More

by kehoediane
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Hi and thank you for this truly exceptional review! We're happy to hear that Ehab took care of you! They are a great asset and we appreciate all that they do. Sincerely, Alec McKean - General Manager

December 13, 2019

Paulo Rodriguez in a sale department and other guys, was very nice and professional, I love my Toyota Sienna👍Happy Christmas and a New year!!! More

by viktoras692004
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Paulo Rodriguez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

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