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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 30, 2019

Dog Lovers Dream Dealer! Awesome & Friendly Staff! We drove out from Schaumburg to come here because Gerald Subaru has one of the biggest selections of Foresters. We were pleasantly surprised to meet L More

by Aneta_Gola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Hi Aneta and thanks for the truly exceptional feedback! We're very happy that Leo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

November 30, 2019

Car buying made easy! I bought a new car yesterday and the process couldn’t have been easier! From the moment I walked in until I drove away in my new car I had great cust More

by NadineA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Michael O'Brien
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our service department’s truly exceptional ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Alec McKean - General Manager

November 29, 2019

Shopping experience was very good! Dealership is well maintained and bright. People are very helpful as well. Ehab was very patient and knew his product very well. Would highly recom More

by DH
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 30, 2019 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional words. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

November 29, 2019

Great experience! Jesse was very professional and friendly. He was patient with all the questions we had. The whole purchase process was smooth with his help. Great car More

by HW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 30, 2019 -

Gerald Subaru of Naperville responded

We're pleased to hear that our truly exceptional team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

November 28, 2019

My best car buying experience so far! Eddy Orellana worked with me during the entire car buying process. From the moment he introduced himself & up to the time I left the dealership drivin More

by romulo.marzan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Eddy Orellana
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 27, 2019

Exceptional Friendly painless Sales Process Mike was low pressure and high service and communication. It was a great experience and would recommend Mike to anyone looking for a car. He went More

by Murphyb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Nov 30, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

November 27, 2019

New Subaru Ascent purchasing experience was great! I had a great overall experience purchasing my first new 2020 Subaru Ascent. Gerald Subaru was very professional from my internet inquiry, test drivin More

by Cookdan2304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Michael O'Brien
Nov 30, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Subaru of Naperville and for your truly exceptional referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

November 27, 2019

Helpful and super nice I cannot be more happy with my vehicle. Everyone at this dealership is very responsive and helpful. Kenny was great as was John. It was a great car sh More

by Cara.beth.leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Kenny Gross
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a truly exceptional review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

November 26, 2019

Awesome experience Leo was awesome during our buying process. Everyone goes in nervous about buying a car. Leo made it as easy and stress free as possible. He had a answ More

by anderson.ashtonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Chip Blankenburg
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

November 25, 2019

First subaru Met with Jesse Bush to lease a new Subaru Legacy. Jesse was genuine, open and honest from the start. Extremely easy to work with! One of the easiest c More

by cpierce05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 26, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jesse was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

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