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Gerald Subaru of Naperville
Naperville, IL
3,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,072 Reviews of Gerald Subaru of Naperville
November 20, 2019
We recently purchased a cross trek, and had the pleasure of working with Nick Gruic. Nick was very professional, knowledgeable, and easy to work with throughout the entire process. We appreciated his no pr of working with Nick Gruic. Nick was very professional, knowledgeable, and easy to work with throughout the entire process. We appreciated his no pressure style. He listened to what we were looking for, and clearly explained all the details and features that the cross trek offered. Nick’s knowledge and understanding of the vehicle made us feel comfortable with the car would meet our expectations. Thank you Nick for making our car purchase at Gerald Subaru a very pleasant and favorable one! More
by Bkarb11
Employees Worked With
Nicholas Gruic
November 20, 2019
Paulo Rodriguez was a pleasure to meet. He was extremely professional and knowledgeable with regards to every aspect of our car buying experience!! BUY HERE professional and knowledgeable with regards to every aspect of our car buying experience!! BUY HERE More
by Susansubaru777
Employees Worked With
Chuck Dziak, John Pryor, Nino McMorris, Marie Stepanek, Paulo Rodriguez
November 19, 2019
Best to Avoid Gerald Subaru's Service Department My appointment was on Saturday, November 16th at 8:40 a.m. Initially, Sara Juchcinski, the Service Advisor I met when I arrived, didn't even think I My appointment was on Saturday, November 16th at 8:40 a.m. Initially, Sara Juchcinski, the Service Advisor I met when I arrived, didn't even think I had an appointment. After ascertaining that I in fact had an appointment, Sara wanted to know what my trouble issue was. I told her it was a high-pitched squeal/whine that could usually be heard at idle. I offered to start the vehicle and demonstrate the sound for her. She stated she wasn't a technician, so wasn't qualified to listen to sounds. That sounded odd, since it would have been helpful for her to be able to hear the sound so she could point it out to the technician who would ultimately work on my vehicle. Twice during the check-in process of my vehicle, Sara told me that she would contact me before 10:30 that morning to let me know what the status of the vehicle was, what would be required, etc. 10:30 came and went with no call from Sara. Puzzled, I attempted to call Gerald - three times! - and each time was placed on hold, with the call ultimately being transferred to voicemail. Frustrated, I returned to the dealership about 12:00. Sara told me she'd been busy and was unable to call me.... She also told me the technician had determined that the origin of the whining sound was from a fuel pump. In the technician's presence, I started the car but was unable to hear the whine. At that time, I pointed out to the technician that it would have been far more productive to have either had access to a technician at the time I checked my vehicle in or, failing that, to at least have had Sara listen to the sound. The response I was given was that a technician was unavailable at that time. Unfortunately, this also resulted in the technician not being able to identify with certainty which sound I was referring to. Finally, the explanatory narrative on the service sheet contradicted itself by stating both that they were unable to replicate the sound I was hearing, and that they WERE able to replicate it, and the diagnosis was a noisy fuel pump (albeit not a defective fuel pump). Overall, a very frustrating experience. I cannot recommend Gerald Subaru of Naperville's service department. They are inept and uncommunicative. More
by michaelandolga
Employees Worked With
Sara Juchcinski
November 17, 2019
Gerald Subaru of Naperville appears lively, bright and organized as soon as you walk in the door. Everyone seems interested that the customer’s interests and needs are thoroughly cared for. Courtesy and p organized as soon as you walk in the door. Everyone seems interested that the customer’s interests and needs are thoroughly cared for. Courtesy and professionalism are very apparent. More
by Rrausc
Employees Worked With
Morgan and another young woman at front desk. Both very helpful and courteous. , Anthony Mazany, Paulo Rodriguez
November 17, 2019
Leo is amazing!! Leo was absolutely amazing. He is an animal lover. He walked us step by step through the car buying process. He made what can be a very stressful proc Leo was absolutely amazing. He is an animal lover. He walked us step by step through the car buying process. He made what can be a very stressful process, much more relaxing. I would highly recommend Leo Lopez if you need a Subaru!!! More
by simpsonkm
Employees Worked With
Leo Lopez
November 17, 2019
Friendly and knowledgeable sales associate. Paulo did a great job demonstrating the features of the Crosstrek. Marie got me the color I wanted. Definitely recommend. great job demonstrating the features of the Crosstrek. Marie got me the color I wanted. Definitely recommend. More
by Roxibradway
Employees Worked With
Ubaldo Rodriguez, John Pryor, Marie Stepanek, Paulo Rodriguez
November 16, 2019
Amazing experience from start to finish. Loved working with Kelly and Jeff. They took their time with us and we felt comfortable throughout the entire process. Every step was explained well a Loved working with Kelly and Jeff. They took their time with us and we felt comfortable throughout the entire process. Every step was explained well and they found us exactly what we wanted. Couldn't recommend more highly. More
by LB
Employees Worked With
Kelly Thomas, Jeff Walker
November 16, 2019
Paolo did an awesome job with my car counting experience. I didn’t feel pressured at all to buy a vehicle. He helped me find my perfect car. I didn’t feel pressured at all to buy a vehicle. He helped me find my perfect car. More
by schulte.gisel
Employees Worked With
Chuck Dziak, Anthony Mazany, Monomoy Ghosh, Jon Thongphadith, Paulo Rodriguez
