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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 16, 2019

Very Happy with My New Car! I traded in my Kia lease for a new Subaru and I can’t be any happier! Great atmosphere and excellent customer service all around. More

by dsikorski259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our truly exceptional customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Chuck Dziak - cdziak@geraldauto.com

November 16, 2019

Excellent service. I came into the dealership and Jennifer Silvestri helped me. Her service and expertise were top notch. Michael Price was very helpful and professional More

by Sasi19641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jennifer Silvestri
Nov 17, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

November 16, 2019

Ehab Rocks Ehab and other staff were great. Ehab was very thorough and worked hard to make sure we understood the details of how our Forester operates. We appr More

by Donotemailme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref, Jeff Walker
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Chuck Dziak - cdziak@geraldauto.com

November 15, 2019

Very satisfied customer Great people to work with. Professional and went the extra mile in assisting with my purchase. Jenni was very knowledgeable and helpful in explaining More

by CCD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Cynthia Barratt, Jennifer Silvestri
Nov 15, 2019 -

Gerald Subaru of Naperville responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jenni was there to provide you with such exceptional service! Thank you again and congratulations on your new Forester. Sincerely, Alec McKean - General Manager

November 15, 2019

Quality Care The team at Gerald Subaru of Naperville was great. Jesse really took the needed time to ensure our car selection met all of our requirements.b More

by KevinT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor, Leo Katsnelson, Jesse Bush
Nov 15, 2019 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

November 15, 2019

Jesse and the staff of Gerald's are great The staff of Gerald's Subaru of Naperville, and especially Jesse Bush, will go out of their way to please you and win your business. The vehicle we pu More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush, Cynthia Barratt
Nov 15, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

November 15, 2019

Salesman and finance manager both great Most dealers want to play games to maximize earnings. Eddy O. The sales guy didn’t want to play games he wanted to make a sale which was great for me. More

by jakesalerno99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Eddy Orellana
Nov 15, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your truly exceptional feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

November 15, 2019

Ehab was excellent to deal with. He is very down-to-earth and calm, which was a very pleasant aspect of the process from start to finish. He was kind and helpful, and guided me through the process from tes More

by dshostek
Recommend Dealer
Yes
Employees Worked With
Ubaldo was very instrumental in finalizing the deal!, John Pryor, Ehab Aref
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

November 15, 2019

I just want to thanks Ehap for everything he done and thanks all friend how work there. great deal and great price Very honest people More

by Basem.jordan
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 17, 2019 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional words. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

November 14, 2019

Super nice and very easy process We test drove the imprezza hatchback and Crosstrek and this dealership, but took a couple weeks to try other vehicles elsewhere. Never got any pressur More

by buhrfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jeff Walker
Nov 14, 2019 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide truly exceptional quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

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