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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

October 15, 2019

Great experience at Gerald Subaru Had a great experience working with Nick. My wife and I were looking for a Forester with specific requirements. Nick did a great job of picking the ri More

by NewForesterOwner19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nicholas Gruic
Oct 16, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

October 15, 2019

Great First Visit! This was my first visit to this Subaru dealership and it was a great one at that. The overall building and presentation was very professional and well More

by James C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Oct 16, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear that you had a truly exceptional experience with Eddy and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Alec McKean - General Manager

October 13, 2019

Lease for Subaru Outback and Subaru Impreza Mr. Eddy Orellana is always a pleasure to work with. He works very hard to follow your choices and concerns. He will go above what is expected to prov More

by juliuscuartero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Eddy Orellana
Oct 15, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

October 13, 2019

Fast-Real-Accommodating My father came in today for an appointment he made online. We came here as soon as he got of work to look at a KIA SOUL. We meet and sat with Mr. O’Br More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Michael O'Brien
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Hello Dave and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that we were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 12, 2019

2020 Ascent Easy and friendly process to purchase new Ascent. Jesse was outstanding to work with and this is the second vehicle he has sold us. Will recommend him More

by Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush, Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Grant, thank you for your loyalty to our dealership and for taking the time to write this truly exceptional review. Jesse’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Alec McKean - General Manager

October 12, 2019

Awesome first time experience with Subaru!!! Great service, Paulo and John treated us remarkably. The two of them have secured our loyalty to the Subaru brand. We plan on making another purchase More

by Matthew DeLaCroix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Paulo Rodriguez
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Arian, thank you for reviewing your experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 12, 2019

Purchase of Used Vehicle Ehab was extremely helpful and patient. He found the exact vehicle I was looking for and at the price point I was looking for and with all of the feat More

by fheyward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Hi fheyward! Thank you for this truly exceptional review! Ehab is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Alec McKean - General Manager

October 11, 2019

Best place to get a Subaru outside of CO! Jeff was very thorough in explaining each and every new feature! I really love that this dealership has it's very own test-drive track where you can r More

by SKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

SKL, thank you for the truly exceptional feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

October 11, 2019

Ehab was awesome! Ehab was awesome and answered every question for me and made me feel welcome! He let me test drive many different vehicles because I couldn’t decide a More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to provide such truly exceptional feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Ehab was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

October 11, 2019

Great service all around! Everyone one at Gerald Subaru was extremely helpful. This was a first Subaru purchase and they made the process completely painless. I would definitel More

by Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Michael Price, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

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