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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

October 06, 2019

Good inventory and friendly service. I found the exact model of car with the options and color I was looking to buy in their showroom. Ricardo made the deal to purchase my new Crosstrek More

by JaniceLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Anthony Mazany, Ricardo Rodriguez
Oct 06, 2019 -

Gerald Subaru of Naperville responded

We really appreciate your feedback, JaniceLee. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Alec McKean - General Manager

October 06, 2019

Great experience overall No issues at all. We knew exactly what we wanted and the dealer was helpful in getting us the car we wanted with a good deal. More

by Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jennifer Silvestri
Oct 06, 2019 -

Gerald Subaru of Naperville responded

I sincerely thank you for going out of your way to write this truly exceptional review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Alec McKean - General Manager

October 06, 2019

Great Service great price great follow up. Has there own test area to drive. Gives follow up training on how to use new features plus 25 dollar gas gift card More

by Genb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Hi Genb1 and thanks for the great feedback! We're very happy that we were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

October 06, 2019

great experience and he explained all the options in the car Mr. Price explained all the safety options when we took the test ride and showed how they work. he explained other options we had for the car. he expl More

by michael mcloskey
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

October 06, 2019

Getting my new forester I went there for an outback and ended up with a forester. The sales man told me d forester came with fog lamps and that was one of my requirements but More

by Gfrimpong01
Recommend Dealer
Yes
Employees Worked With
Nicholas Gruic, Jesse Bush
Oct 06, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

October 05, 2019

Return to Gerald Subaru We bought our second vehicle from Mike Price this year. There is a reason we came back. Mike made the car buying experience easy and Subaru offers a More

by ronali45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

ronali45, thank you for your loyalty to our dealership and for taking the time to write this review. Mike’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Alec McKean - General Manager

October 05, 2019

Came for the test drive and bought the CrossTrek Mike was professional and made our experience pleasant with no pressure- had an interesting afternoon looking at colors and options- will recommend hi More

by Clarkcamp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Marie Stepanek, Tim Murray
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback and recommendation. It's fantastic to know that we were able to make your CrossTrek incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 05, 2019

Michael Price was terrific to work with on the purchase of my 2020 Subaru Ascent. Very happy with my vehicle.and all of the features. More

by RQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Michael was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

October 05, 2019

Used car purchase Our customer care coordinator and sales personnel were great to deal with Tony in finance was quick and professional. A large inventory of cars was a More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Leo Katsnelson, Marie Stepanek, Jennifer Silvestri
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

October 05, 2019

Great car buying experience Leo was professional and courteous throughout the buying process and helped alleviate any worries I had about buying a car. I would recommend him to f More

by NorsePole21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that Leo and the rest our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

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