Gerald Subaru of North Aurora

Honest and fair experience!! I walked into the dealership wanting to not like anything as I thought I knew what I wanted, and it wasn't with Subaru. Jon explained the differences I walked into the dealership wanting to not like anything as I thought I knew what I wanted, and it wasn't with Subaru. Jon explained the differences and similarities between some of the cars to me and was extremely knowledgeable about the vehicles. The cars sounded good but I was still stuck on what I thought I wanted. That was until I got in the car and Jon took me on a short drive around the parking lot to show me what exactly the car did or did not do specifically on really icy conditions. I was impressed and sold by the time we drove once around the building. We did go on a longer test drive and Jon continued to show me the different features of the vehicle. I had previously found the same car online at a different dealership and Jon said he would have it in North Aurora by the morning on the following day. When I showed up the next morning the car was there and ready for a test drive. Throughout the process of purchasing the car all of my questions were answered and the staff did an amazing job to help me stay within my budget and at the same time get the things that I wanted. I appreciate the honesty and fairness that this dealership has to offer and I would definitely recommend them to anyone looking to purchase a vehicle. More

Excellent effective automobile purchase experience. The salesman, Mark Neuzil, and the finance manager, Erik Johnson, did a fine efficient job of handling the many steps of an automobile purchase. The The salesman, Mark Neuzil, and the finance manager, Erik Johnson, did a fine efficient job of handling the many steps of an automobile purchase. The entire event, from identifying the vehicle description and test drive to going through the payment procedure required less than four hours. Excellent performance. More

Helpful and fair Our salesman, Jesse Bush, kept things moving along and worked for us to get the price we wanted. Very pleasant and helpful. The business manager was Our salesman, Jesse Bush, kept things moving along and worked for us to get the price we wanted. Very pleasant and helpful. The business manager was OK, but wasted too much time trying to get us to buy extended warranties we did not want. Overall, a good experience; we have bought from Gerald before and are happy with the dealership and our cars. More

Very Positive Experience The people here were great - kind, considerate, thoughtful. I felt that everyone went above and beyond to make the car purchase smooth and satisfying. The people here were great - kind, considerate, thoughtful. I felt that everyone went above and beyond to make the car purchase smooth and satisfying. I felt that I got a fair deal and there were no unpleasant surprises More

GREAT EXPERIENCE I came into the dealership not actually looking to buy a car and walking out with one. As we all do, of course I wanted a new car, but that reality di I came into the dealership not actually looking to buy a car and walking out with one. As we all do, of course I wanted a new car, but that reality didn't set in until I met John. Honestly, I wouldn't have bought a car if it wasn't for him. He was so nice, very welcoming, and genuine. I know dealers try to pull your leg and give you the whole she-bang, but John was straight to the point, and seemed very genuine with everything that he said. I wanted to give him the sale, and he wanted to give me a new car that I was happy with. As we worked out the details when we found the right car, I couldn't contain myself and just smiled. I bought a "new" used car and I know John did not get much commission off of it, but he went the extra mile. We need more people like him in this world! THANKS BIG JOHN! I hope to buy another car from you, wouldn't have it any other way. More

Lovin my New Legacy Limited! When I in the early stages of looking for a car I stopped by the Subaru dealership and was greeted by Jeff Racine. I explained to Jeff that I was not When I in the early stages of looking for a car I stopped by the Subaru dealership and was greeted by Jeff Racine. I explained to Jeff that I was not in any hurry to purchase a car. That I am the type of person that needs to research, review, come back test drive again, and again before I make my final choice. He respected and understood my car buying process. I came back many times and Jeff always made me feel welcomed and never pressured me to purchase. As a matter of fact, he encouraged me to keep coming back. And I did. One time when I stopped by for an additional test drive, Jeff was not working on that particular day. I met Sean and explained that I was currently working with Jeff and that maybe I should stop by the following day when Jeff would be in. Sean explained to me that they work together as a team and that I was welcomed to take another test drive and that he didn't mind helping me. Very impressive! Another time I stopped by and Jon answered some additional questions and Ryan Bravi answered all of my finance questions. How many dealerships have that type of teamwork? I LOVE my new Subaru and so does my family, friends and neighbors, I can't say enough great things about my experience at Gerald Subaru, my personal salesperson Jeff, and the actual purchasing experience was exceptional as well. Even after purchasing the car Gerald has exceeded expectations. I stopped by the other day and had a question about a feature, Jeff was outside and immediately greeted me and showed me exactly what to do. He said to stop by anytime if I have additional questions, and I know he meant that and we both know I will. Thanks Gerald Subaru for making this car buying experience very pleasant. I'm THRILLED! More

Good Service Experience David Gonzalez was very pleasant to deal with and took the time to thoroughly explain everything that I needed to take care of for this service call. David Gonzalez was very pleasant to deal with and took the time to thoroughly explain everything that I needed to take care of for this service call. Also, he made me aware of what I need to prepare for in terms of future service. The whole process was seamless and smooth which definitely made me less anxious about getting my car repaired. More

Great buying experience Jon took exceptionally good care of us. He went out of his way to find the car we wanted and made it a friendly and pleasant experience. Ryan was also Jon took exceptionally good care of us. He went out of his way to find the car we wanted and made it a friendly and pleasant experience. Ryan was also terrific and helped us make a deal for the car we really wanted. Thanks guys! More

Great Experiance 2016 Crosstrex My salesman Dan was very kind listened to me in what I wanted, when the car I drove wasn't the right color for me but I liked the way it drove he want My salesman Dan was very kind listened to me in what I wanted, when the car I drove wasn't the right color for me but I liked the way it drove he wanted me to drive a different car but it was out of my budget and he listened to me. He didn't say wait till you drive this one we walked away from that one and we moved on to other options till I got exactly what I needed. He was patient and for the first time in my 30 plus years of car buying it didn't turn my stomach. I didn't feel bullied or intimidated. My car was in transit not on the lot, so I would have to wait a few weeks to get it that was ok by me but Dan knew I was excited so his manager Theo worked on getting my car. Talk about customer service, Dan drove 50 miles to get my car and bring it back. I was so excited when they called me to tell me my car was there. I am not very good with electronics like phone and music gadgets but Dan took as long as it took to make sure my phone contacts were loaded and I knew how to play my music using all the buttons, showing me how everything worked. I felt like I met a new friend and not someone who was just selling cars. More