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Germain BMW of Naples
Naples, FL
2,653 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services.
If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,653 reviews
August 17, 2021
Continue to receive prompt and excellent service from my well trained and very informed service adviser Jeremy Bongle! In addition l always receive great advice and valuable suggestions from Jeremy! well trained and very informed service adviser Jeremy Bongle! In addition l always receive great advice and valuable suggestions from Jeremy! More
by lewis swift
August 16, 2021
Chuck Griffith did a great job in not only helping me schedule the service, but arrange for a loaner as well. During the day when my vehicle wasn’t being serviced, he kept me apprised every step of the schedule the service, but arrange for a loaner as well. During the day when my vehicle wasn’t being serviced, he kept me apprised every step of the way. More
by Epsfw2
August 16, 2021
Germain BMW ALWAYS gives me great service! George Donavan is Top Notch service provider!!He keeps me informed of the progress by phone and by text!! is Top Notch service provider!!He keeps me informed of the progress by phone and by text!! More
by Ogiba
Employees Worked With
George Donovan
August 13, 2021
Service manager Chuck Griffith was wonderful. Super polite, took his time with his customers. Never looked stressed or overwhelmed even tho it was very very busy. polite, took his time with his customers. Never looked stressed or overwhelmed even tho it was very very busy. More
by Lina6101
Employees Worked With
August 10, 2021
Germain BMW is excellent. I have been very pleased with the sales staff over the years (16 years) with multiple purchases. But I think the Service Department there is exception, particularly my Service Adv the sales staff over the years (16 years) with multiple purchases. But I think the Service Department there is exception, particularly my Service Advisor, Charles “Chuck”Griffith. Chuck always goes the extra mile to ensure my cars receive VIP treatment and he is proactive arranging loaners, when necessary, and keeping me updated on the status of repairs. More
by rtw110
Employees Worked With
August 10, 2021
I’m new to Naples and when my BMW overheated, I called Germain. Cory Hespeler provided outstanding customer service. He assisted me in using BMW assist to tow my car, provided a loaner, and kept me info Germain. Cory Hespeler provided outstanding customer service. He assisted me in using BMW assist to tow my car, provided a loaner, and kept me informed over the next couple of days regarding the repair of my car. I did not have to call for status reports, he reached out to me. I’ve owned BMW’s for over 20 years and this is the best service experience ever. More
by Charlottebarrett
Employees Worked With
Cory Hespeler
August 10, 2021
Cory did another great job of getting my car in and out of service the same day. Even after I added a tire replacement to the job when he called to say it was ready, the car was still done in time for me t of service the same day. Even after I added a tire replacement to the job when he called to say it was ready, the car was still done in time for me to pick it up before the end of the day. More
by Rod Bruckner
Employees Worked With
Cory Hespeler
August 09, 2021
Moises Marante is my service advisor. I’d give him 10 stars if I could. He’s always courteous and professional. Because he explains each process so well, I don’t mind waiting for my car to be serviced. H stars if I could. He’s always courteous and professional. Because he explains each process so well, I don’t mind waiting for my car to be serviced. He’s always had my car ready in less time than promised. More
by Magda
Employees Worked With
Moises Marante
August 07, 2021
Chuck Griffith has been my service representative for several years and three different BMWs. I find him to be very knowledgeable and extremely responsive to all of my service concerns. several years and three different BMWs. I find him to be very knowledgeable and extremely responsive to all of my service concerns. More
by Jmarman
August 06, 2021
I never leave reviews, but George Donovan and the entire service team at Germain BMW is the absolute best. Clear communication, fast and excellent service. service team at Germain BMW is the absolute best. Clear communication, fast and excellent service. More
by VV
Employees Worked With
George Donovan
