Germain BMW of Naples

From the sales department to the service department, I have been treated with the utmost respect and dignity.... The service team is accurate and expedient.... The entire process of checking my car in get have been treated with the utmost respect and dignity.... The service team is accurate and expedient.... The entire process of checking my car in getting it in a bay and getting a loaner car was less than 1 hour.... I received chronological hourly updates from the service advisor and I am extremely impressed.... They had all the history on my car and gave me extreme comfort in knowing that I bought it from them.... They went out of their way to ensure my satisfaction and work with my schedule, and even HELD a loaner for me, and when I was unable to make it at my set appointment time, they called me with genuine concern about my well being.... Asking me if I needed any other accommodations to help me.... I am just an average joe... Just a truck driver, but I was treated like I was Donald Trump..... I love the car I bought ( 2019 X28I ) and I was walked through the entire sales process like a prestigious client.... More

Chuck Griffith has been my service representative and advisor for the last couple of years. He is very attentive to any concerns that I may have and ensures that the issue, if there is one, is attended advisor for the last couple of years. He is very attentive to any concerns that I may have and ensures that the issue, if there is one, is attended to and resolved. I'm very lucky to have Chuck Griffith as my Service Advisor. A Happy Client. More

My experience with Derrick Brady at Germain BMW was excellent. I will be returning for future vehicle purchases. excellent. I will be returning for future vehicle purchases. More

Bought our first new BMW X1 from this dealership in December of 2018. Kevin Higgins gave us a nice deal on our 2018 trade in and put us in a new 2021 X1. We weren't going to buy a new car that day be December of 2018. Kevin Higgins gave us a nice deal on our 2018 trade in and put us in a new 2021 X1. We weren't going to buy a new car that day because we loved our 2018. But with the upgrades on the new car we couldn't resist. Kevin made the whole process seemless and very enjoyable. Thank you Kevin. More

I have relied on Chick Griffith on a number of occasions. Chuck is a super professional, totally responsive and a very effective BMW maintenance technician and executive. Highly recommended. Chuck is a super professional, totally responsive and a very effective BMW maintenance technician and executive. Highly recommended. More

Very satisfied with the repairs. Cory was great! Our little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! More

David Brown was the most patient and knowledgeable salesman. He helped me pick out my dream BMW and answered all of questions. I couldn’t have asked for a better person to help me get the car of my dr salesman. He helped me pick out my dream BMW and answered all of questions. I couldn’t have asked for a better person to help me get the car of my dreams. You guys are amazing ! Thank you -Symone Iamurri More

Our Service Advisor, Chuck Griffith, always takes excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the busin excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the business! More

I brought my vehicle in for service on 7.12; small blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep, Tona Zarrelli, suggested while I was in to take advantage of the maintenance package I had purchased with my vehicle. I did so and she very kindly provided me a loaner vehicle. I was contacted promptly several hours later by Tona informing me my vehicle was complete. Upon my arrival she personally met me and professionally reviewed all work performed with me. I worked 41 years managing automotive manufacturing facilities and dealing with a wide range of customers. Tona and Naples BMW exceeded my expectations - as did Ben who repaired my wheel to like new. Thank you. More

I brought my car in this morning for routine maintenance and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpfu and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpful service. There’s a reason I have used Germain BMW for all my BMW service needs. Keep up the good and honest work! Sincerely, Christopher Simoson More