Germain BMW of Naples

Again a top notch experience, thanks to Christian Hoza. I have a number of customer service experiences in my monthly routine ---- my experience with Germain BMW, and specifically with Christian Hoza has be I have a number of customer service experiences in my monthly routine ---- my experience with Germain BMW, and specifically with Christian Hoza has been, and continues to be, outstanding. Customer service to perfection!! Mario Dieckmann More

Dave Brown is the best! Dave Brown and Chuck the service manager both went out of their way in all of our visits. Just had the car in for a recall and our loaner was all read Dave Brown and Chuck the service manager both went out of their way in all of our visits. Just had the car in for a recall and our loaner was all ready and waiting for us. What a change from our old place! I tell everyone I know to go see you all! More

Review for David Brown Amazing customer experience. He made my buying experience easy and very pleasant at the naples location. This is my 5th car from the dealership and by Amazing customer experience. He made my buying experience easy and very pleasant at the naples location. This is my 5th car from the dealership and by far the best one yet. I’ll continue my business with bmw because of the customer service and help I received from Dave Brown. More

Excelleny Rhoel Gray is an outstanding asset to your organization! Each time we have any service we are confident it will be done very well because Rhoel will Rhoel Gray is an outstanding asset to your organization! Each time we have any service we are confident it will be done very well because Rhoel will look over the issue. Quite frankly he is one of the main reasons we bought our second BMW rather than another car. I can’t say enough about his dedication. More

Excellent customer service Christian! Christian has been helping me perform what I would call a 'mechanical refresh' on my 2003 BMW M3 Coupe. For the last few years he has always been sup Christian has been helping me perform what I would call a 'mechanical refresh' on my 2003 BMW M3 Coupe. For the last few years he has always been super honest and helpful with my servicing needs. Just recently he helped me resolve what I thought was going to be a major problem and in the end was a simple plastic shopping bad that had burnt to my exhaust. Any other dealership / mechanic would have charged me excessively for this, but Christian and the service tech fixed this at no charge and at the same time performed a warranty repair on my valve cover gasket! I could not have been any happier. I recommend you take your vehicle to BMW Germain for servicing as in the long run it is better quality repair and will cost you less. Thank you again Christian! More

Easy to deal with Zechariah Nicome found the X1 I wanted. He and his associates were very helpful and easy to deal with - trade and purchase completed the day I walked Zechariah Nicome found the X1 I wanted. He and his associates were very helpful and easy to deal with - trade and purchase completed the day I walked into the dealership. More

Great service Adrian Pena was very professiona l and helpful my overall experience was top notch. I will definitely be returning in the future for any rutine mainte Adrian Pena was very professiona l and helpful my overall experience was top notch. I will definitely be returning in the future for any rutine maintenance or repairs More

Excellent - Adrian Peña I just returned form a long trip of 7200mi. My BMW ran excellent, trouble free and in comfort. It was time for regular service and a list of services I just returned form a long trip of 7200mi. My BMW ran excellent, trouble free and in comfort. It was time for regular service and a list of services I needed performed. My concern is always when you give a shop too much to do in one visit something inedibly slips through the cracks and you end up coming back more than once. Adrian handled it in stride, professionalism and timely. I am impressed, thank you for making my experience with my BMW an excellent one! More

Five star service! My wife had a flat tire at the end of her work day. Christian worked us in and replaced two tires. He also did a front end alignment. All this was don My wife had a flat tire at the end of her work day. Christian worked us in and replaced two tires. He also did a front end alignment. All this was done within an hour and a half with no appointment! My wife made it to our dinner party! More

Exceptional professional and pleasant interactions with serv Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue re Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue resolved without any inconvenience. He has handled the few service related issues for the past several years the same way. More