Germain BMW of Naples

Exceptional service. Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to servi Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to service advisor Adrian Pena. I told him my immediate need was a new battery since my existing battery was dying. He not only said that he would do that but the other items that I wanted which basically was a full-service he also agreed to do. I didn’t have to come back a second time. The very next day I was called that the work was completed. Just this week my wife’s BMW indicated a low battery and I again called Adrian Pana who told me to come down right away which I did and he can replace the battery and did a full service on the car including detailing. Again I received a call at the end of the next day that the work was completed. In both cases, Adrian sat down with me and explain to me what all was done and when I should call again for service. I didn’t buy my cars in Florida but when I go to buy a new car I am going to go to Germain. More

JJ and my experience 😊 He is really knowledgeable and genuinely cares that his customer is happy. My first question to him was if my car had 18 inch wheels and he knew insta He is really knowledgeable and genuinely cares that his customer is happy. My first question to him was if my car had 18 inch wheels and he knew instantly which is important that he didn’t have to ask someone. Otherwise I wouldn’t have felt confident with him from there on. On my test drive he made me feel comfortable and at ease. Doing all of the steps to buying it he was perfect. If I knew someone who wanted a BMW I would definitely send them to JJ. More

Hard to find problem thanks Ron Arnold Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his exp Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his experience and going out of the way to handle my transportation needs during the process. I do not live in town but will always use this dealership . I have had my x5 for four years now and have always been treated as if it was the day I bought it. More

Tire losing air George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. More

Help our battery is dead! Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile o Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile on your face and are pleasant to work with! More

Expert Service as always Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all will be taken care of.... and that is the case. Adrian is a true professional in his field and I value his honesty, skills and courteousness. More

The best dealer Christian is the best service advisor, because he is always very kind and knowledgeable about the service needed. And he makes sure that everything is Christian is the best service advisor, because he is always very kind and knowledgeable about the service needed. And he makes sure that everything is perfect. More

Top Notch Service Feeling comfortable with your sales representative is very important when it comes to buying a new vehicle, which is how I have felt at Germain BMW, e Feeling comfortable with your sales representative is very important when it comes to buying a new vehicle, which is how I have felt at Germain BMW, especially with my most recent purchase. But let’s face it – a more important relationship you have at the dealer is with your service advisor. Chuck Griffith has been my advisor for the past 6+ years and I can only say positive things about him. He is professional, always courteous and, with my busy schedule, can accommodate me on a moment’s notice. I never feel pressured into any “extras”. Germain BMW is fortunate to have Chuck as part of their team. More

Professional, friendly and knowledgeable Chuck is very friendly and professional, listens to concern, answers questions and gets things done! You know that your car is in good hands! I can hi Chuck is very friendly and professional, listens to concern, answers questions and gets things done! You know that your car is in good hands! I can highly recommend! More

Exuberant...prompt....efficiently John Joseph promptly acted with enthusiasm and effectively. I arrived early morning and did not need to wait. I was very impressed and left very happ John Joseph promptly acted with enthusiasm and effectively. I arrived early morning and did not need to wait. I was very impressed and left very happy. John Joseph still extending a helping hand for any further questions we may have. Great place. Highly recommend. More