Germain BMW of Naples

Need to work on customer service skills Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess t Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW. More

New 428 convertible. Just got my new 428 convertible. I worked with Mike Brin who was very professional and I would highly recommend him and the dealership if you are inte Just got my new 428 convertible. I worked with Mike Brin who was very professional and I would highly recommend him and the dealership if you are interested in getting a new BMW. More

A Warm Experience My husband and I were warmly greeted by Sal Blasi. He was genuinely helpful and made our pre-owned BMW purchase a warm and memorable experience. "I ju My husband and I were warmly greeted by Sal Blasi. He was genuinely helpful and made our pre-owned BMW purchase a warm and memorable experience. "I just want you to be happy" were Sal's words (and he means it). Gary Bussaca was extremely knowledgeable in the finance area. The service department is organized, attentive, and thorough, and Victor Meola is amazing, attentive to every detail and is always easy to reach. I always feel grateful that my car is receiving the utmost attention. I particularly enjoy the waiting lounge - TV, good snacks and refreshments! All in all, it is a pleasure to do business at BMW. I always feel well-taken care of, with utmost attention. We made our purchase during the busy Florida winter month of February. I don't know how they do it, but the crew is patient, considerate, and polite under all circumstances. More

A great experience Buying a new or used car has always been a real hassle. The majority of purchases I've made I thought "What did I miss" as I signed on the dotted line Buying a new or used car has always been a real hassle. The majority of purchases I've made I thought "What did I miss" as I signed on the dotted line. Sooner or later I would find out. This time was different. This time I had a great experience. Amy Biggs and Daron Lynn, the sales staff were up front with every detail of the pricing, financing, maintenance, you name it. No exaggerations and no bull. I bought a 650 convertible and it is a gem, everything they said it was. The smallest problems were handled as though they were major flaws and fixed right away. Nothing was left for me to deal with alone. I dealt primarily with Amy Biggs and Daron Lynn whose attitudes were positive, friendly, informative and highly professional. The service has been fantastic, just like the Sales Force. A great experience. Sincerely, E.J. Breen More

My Awesome Experience!! From the moment I walked in the door, I felt ease. My experience and advisement with Amy Biggs was awesome. When I came in not knowing where to begi From the moment I walked in the door, I felt ease. My experience and advisement with Amy Biggs was awesome. When I came in not knowing where to begin or what my desire was. Amy and I sat down, she began the process of let me get to know you, what would you like in your package, then she offered suggestions as to what would best fit my needs. Amy is very knowledgeable, very professional and knows what she is doing. My experience with Amy and Tim Fink at Germain was so at ease, it was an ecstatic experience for me. I left in my new BMW so very happy with my final selection. I still receive follow up calls and texts from Amy and she stresses, "if you need anything, have any questions or would like one-on-one time in getting to know you car, please feel free in reaching out to me". The Germain Family has made me proud and I feel like a family member "Thank you"!!!!! More

Worth the 200 mile round trip! Upon finding the late model, low mileage certified vehicle on the internet we were looking for at Germain BMW Used Vehicles we called and talked to Sa Upon finding the late model, low mileage certified vehicle on the internet we were looking for at Germain BMW Used Vehicles we called and talked to Salesman Alex Soare for more information, Having searched locally for weeks, my wife and I decided to take the 100 mile trip to Germain BMW in Naples for a personal inspection and a test drive. We were delighted by both the car and the professional attention we received in a friendly, relaxed atmosphere. Within several hours we had concluded a transaction and started home in our new vehicle. Kudos to Sales Manager Kevin Browne for his excellent customer service and assistance during and after the sale. And thank you to Salesman Alex Soare and the rest of the Naples BMW staff for making our visit such a pleasant experience. We are very happy we made the trip! More

Helped me with a sunroof problem - only one to fix My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to explain how things operate, options for repair and reasons why for each option. I would recommend everyone to treat themselves to a breath of fresh air compared to customer service at other none Germain dealerships. Thank you Donald for all your help and we will see u next time for service. Carl Peterson - local business owner More

Fantastic Sales and Service! I bought a 2015 M6 Gran Coupe from Germain BMW in January, 2015. My sales person was Amy Biggs and my service guy for add on parts was Rian Locadia. T I bought a 2015 M6 Gran Coupe from Germain BMW in January, 2015. My sales person was Amy Biggs and my service guy for add on parts was Rian Locadia. They were both outstanding! And the dealership is great as well. I received several follow calls weeks after my purchase too. They're "after the sale" service is the best. I own a home service company so I can really appreciate this level of personalized customer service. Buy your next car from this dealership and Amy Biggs. They're fantastic! - Chadd H. More

Great experience with a great salesperson! Totally enjoyed my experience purchasing at Germain BMW. It's all due to the salesperson of Amy Biggs. She has the professional knowledge and listenin Totally enjoyed my experience purchasing at Germain BMW. It's all due to the salesperson of Amy Biggs. She has the professional knowledge and listening skills to know what I personally was looking for in a vehicle. I love my BMW and I am grateful to know I can come in any time if I have questions. This positive experience has definitely made me a fan! More

AL BARTOLOMUCCI & MICKEY Tahmina was quite knowledgeable about the BMW's for a young Woman. She is a very special person to deal with. She also sold us our BMW. We really en Tahmina was quite knowledgeable about the BMW's for a young Woman. She is a very special person to deal with. She also sold us our BMW. We really enjoyed her great personality. I'm sure She is a great asset to the Company. More