Germain BMW of Naples

Parts department The best customer service I've had from a parts department, Matt is wonderful to talk too over the phone and even better in person. When your item arr The best customer service I've had from a parts department, Matt is wonderful to talk too over the phone and even better in person. When your item arrives he always let you know. Hassle free great pricing and killer customer service Germain BMW is a great place to get your OEM parts thank you guys. More

Outstanding experience We just purchased our first pre-owned car. We were not sure what to expect, but Peter Martin and Germain made the process very easy and pleasant. We a We just purchased our first pre-owned car. We were not sure what to expect, but Peter Martin and Germain made the process very easy and pleasant. We actually looked over a several month period, and Peter was low key and patient throughout. When we finally found the right car the purchase process was simple and quick. We would unhesitatingly recommend the dealership and Peter. More

Ahmad was absolutely amazing to work with from the moment we met outside. He was patient and answered all of our questions honestly - that was very import was absolutely amazing to work with from the moment we met outside. He was patient and answered all of our questions honestly - that was very important to us. Germain BMW of Naples is a pleasure to visit. More

Matt Scaramuzzo great to work with. Matt had tremendous knowledge of BMW products. He stayed over time to get the best deal done possible. He continues to be the highlight of Germain BMW Matt had tremendous knowledge of BMW products. He stayed over time to get the best deal done possible. He continues to be the highlight of Germain BMW by going out of his way to fine tune the small details of my vehicle. He is up and coming and get great to deal with highly recommended for anyone looking to buy or lease a high quality vehicle. More

Another 5 Star experience with Germain I just leased my second BMW x3 from Germain with sales person Peter Martin and again, I could not be happier with the entire process. It was quick, sm I just leased my second BMW x3 from Germain with sales person Peter Martin and again, I could not be happier with the entire process. It was quick, smooth and easy. Peter found what I was looking for, took care of everything and I was in and out with my new X3 in about 30 minutes. He gave me a comprehensive demo of all the features of my new vehicle and has called and emailed me several times since to make sure I had no questions. I have never experienced a car dealership that has their act together quite like Germain and for this reason, I will be a long time customer. More

Great experience Customer Service is clearly the most important item for this dealership. Ahmad was a gentleman and had expert knowledge of the products. There was n Customer Service is clearly the most important item for this dealership. Ahmad was a gentleman and had expert knowledge of the products. There was no hard sell and they work to your budget without pushing you to spend more. Buying a car is not a quick process but they make you feel at home and supply you with food and drinks. A detailed walkthrough on handover really helps get the most out of the car from the second you start the engine. More

My Experience My husband and I have been customers of Germaine BMW for 15 years and have never been disappointed in either their superb sales or service staff. We My husband and I have been customers of Germaine BMW for 15 years and have never been disappointed in either their superb sales or service staff. We purchased my new car from Greg Bell who replaced the salesman who sold me my last car and was definitely not BMW material. He was consequently fired and Greg replaced him. He is friendly, knowledgeable and definitely management material. We r very pleased. More

Great Service / Buying Experience Glad we met Amy Biggs. She was a pleasure to work with and very knowledgeable on the X3 we purchased. I highly recommend asking for Amy if you are l Glad we met Amy Biggs. She was a pleasure to work with and very knowledgeable on the X3 we purchased. I highly recommend asking for Amy if you are looking for a BMW. More

service advisor "Chuck" and lot attendant "Te These two men are simply the most professional employee's you have and they are the reason my wife and I will return and suggest to friends and family These two men are simply the most professional employee's you have and they are the reason my wife and I will return and suggest to friends and family to allow them the opportunity to facilitate with the sales and service of their next purchase! These gentlemen know "Customer Service". More

Wonderful!!! Last week, I called Germain BMW for a quote on a 2014 X3. Greg Bell returned my call immediately and within a 30 minute period I was given the a quo Last week, I called Germain BMW for a quote on a 2014 X3. Greg Bell returned my call immediately and within a 30 minute period I was given the a quote. I was given directions from Miami to Naples where Greg Bell greeted me at the door. Everyone was friendly and professional from the moment I walked into the dealership. Greg explained the entire process, completed the paperwork quickly, and assisted me with transferring the car insurance. He went over all the car features, set my Navigation system, and connected my telephone. The over all experience was painless!!!! I've returned to Miami and bragged about the wonderful people at Germain of Naples!!! Thank you!!!! More