Germain BMW of Naples

Very Pleasant Experience Bob and I purchased a CPO BMW from Kevin. He was courteous and professional and went out of his way to accommodate us because we purchased it and took Bob and I purchased a CPO BMW from Kevin. He was courteous and professional and went out of his way to accommodate us because we purchased it and took it home soon after. He made the transaction enjoyable and closed the deal in a timely manner. THANK YOU VERY MUCH,KEVIN! More

Dealer Review Max and Neal were awesome. Really enjoyed the whole experience. Can't say enough about everyone making the car buying experience stress free and fun. Max and Neal were awesome. Really enjoyed the whole experience. Can't say enough about everyone making the car buying experience stress free and fun. More

New M5 Tracy is great. She gave me great advice when shopping for my new M5. She told me to be patient and be a smart shopper and you will get the deal you w Tracy is great. She gave me great advice when shopping for my new M5. She told me to be patient and be a smart shopper and you will get the deal you want. She was right! Thanks again. More

Review of Dealership / Sales Consultant I am writing this review to share my wife and I experience in the recent purchase of a New BMW X3. Since we moved to this area we have dealt with the I am writing this review to share my wife and I experience in the recent purchase of a New BMW X3. Since we moved to this area we have dealt with the dealership in Naples, Florida. This is the second BMW that I have purchased through Germain and the second time that I worked with Mike Brin,Sales Consultant. It is always a pleasure to work with Mike, I tell him what my needs are and he will take it from there. I like working with this dealership and it is always a pleasure working with this sales consultant. Mike makes the purchasing of a new vehicle almost effortless, at one time going to a dealership and buying a car was like going to the dentist, Germain and Mike have made it a pleasure. Thanks Mike and we will see you again. More

Well Done A friend who is a BMW dealer in another state let me know about an early turn in (lease) loyalty program going on. I had a free afternoon so I drove A friend who is a BMW dealer in another state let me know about an early turn in (lease) loyalty program going on. I had a free afternoon so I drove over to Germain to ask about it. Mike Brin greeted me quickly and we discussed the program. I had interest in a 4 series convertible, but discovered I'm not alone, as there is a waiting list of 5-7 months for one. Mike asked the big question "Might you be interested in anything else?" I said not really. . .and thought that would be the end of it, but Mike wasn't done. He looked out towards the lot and asked if I might be willing to take a look at a few cars. I love looking at BMWs so I agreed. He walked me right out to two 535i's that were loaner cars that had 6K miles on them. The price was significantly lower than a new comparable car, and were available for lease. I already had an amazingly low lease payment on my current 528 (long story) but the lease payment for the 2014 I was looking at was not demonstrably higher. . .for an almost brand new 2014. . .with all the bells and whistles I would want. . . in a color I really like. . . But the lease was only for 10 miles a year so again, thought we were done. . .NOPE. . .Mike quickly got permission to bump the miles to 12K a year with no change in payment. Hmmm. Looking for a catch. . .there isn't one. . .Solid deal on a solid car. SOLD. Mike did the paper work and got the car cleaned and ready the very next day. He also made some good recommendations on warranties I don't usually buy, but he made good sense so I purchased a number of additional warranties to cover tires, paint, cloth. . .with very light leather and a busy family. . .this made sense. Mike continues to add value as he is setting up an appointment to have the windows tinted on sight. All and all, a wonderful experience that continues to build loyalty even after the sale! More

A "New" car buying experience After weeks of looking over the BMW web site I decided to get an online appointment for a test drive. Upon arriving at Germain BMW I was introduced t After weeks of looking over the BMW web site I decided to get an online appointment for a test drive. Upon arriving at Germain BMW I was introduced to Larry and within minutes I was test driving new 3 series cars. Larry gave me as much information about each car that I wanted without inundating me with to much information. I was undecided which car I wanted so I went home to think about. Larry didn't pressure me to buy a car. It seemed more important to Larry that I found the car and options that I really liked. After deciding the color, options etc (Imperial blue, 328i) I called the dealership and Larry started scanning inventory lists and found my car at a port in SC. He arranged to have the car transferred to Naples and kept me informed every step of the way. Within days I picked up my new vehicle. Now the dreaded "deal making". Well this turned out to be a non event. My trade in was evaluated, the dealership offered me a fair price and the price of the new car was right inline with what people throughout the country were paying for the car. Nothing could have been simpler. I would recommend without reservation to anyone looking for a new vehicle to give to give Larry a call. Don Johnson Fort Myers More

Great experience We have enjoyed BMW's in the past and I have to say that this experience was superior to those. Ahmad was extremely considerate and thorough in his e We have enjoyed BMW's in the past and I have to say that this experience was superior to those. Ahmad was extremely considerate and thorough in his explanation of things and the way that the various items operated in the car. He did not rush me or make me feel like he needed to hurry off to his next client. Ahmad also gave me the confidence to feel that I can reach out to him if I have any concerns regarding the car. The car itself is lovely of course. His focus seemed more on my husband and myself rather than the actual sale of the car. His comments were honest and helpful directing us to the lovely car I am now driving. More

Purchase of New Vehicle X1 First time buying online. The process is faster, efficient and convenient. Its make it more pleasant to shop new car. Great Customer service/Personal First time buying online. The process is faster, efficient and convenient. Its make it more pleasant to shop new car. Great Customer service/Personal attention. More

Daron Lynn ,great salesman. Our recent purchase of a used BMW was a most pleasant surprise.We had three Mercedes and a Mini Cooper. Another car was not our plan! The beautiful ar Our recent purchase of a used BMW was a most pleasant surprise.We had three Mercedes and a Mini Cooper. Another car was not our plan! The beautiful array of sparkling BMW's was more than we could resist. We walked to a beautiful black convertible and were amazed by the low mileage. It was a blisteringly hot day as we saw our salesman Daron Lynn ,walk from across the street to greet us. He was a very easy to talk to young man who made us feel comfortable immediately. He was so polite and very knowledgeable . No high pressure,just an easy manor and good information. He called us later to thank us for our interest and encouraged us to really consider that very special car. Ultimately we negotiated an acceptable price and bought the car. Then Daron Lynn really impressed us. He truly gave us service after the sale! He even connected our Bluetooth and taught us how to use all the electronics. We were headed back north in three days so we were very grateful for his time and expertise. Our only negative was with the dealerships $699 "carrying charge". Not a valid charge and most disconcerting. More

Purchase of Car Off of Lease I dealt with Mike in deciding what I was going to do with my car which was coming off of lease. Mike was very knowledgeable and gave me great advice I dealt with Mike in deciding what I was going to do with my car which was coming off of lease. Mike was very knowledgeable and gave me great advice to the costs and benefits of my various options. In the end I decided to purchase the car, and Mike arranged to have the whole process completed, including bank financing and washing my car, in less than 45 minutes. Mike was a great Guy to work with. More