
Germain BMW of Naples
Naples, FL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Overall experience Great dealership. Drove 150 miles to purchase 2001 Corvette. It was exactally as described. I love the car, so far. I could not complete purchase Great dealership. Drove 150 miles to purchase 2001 Corvette. It was exactally as described. I love the car, so far. I could not complete purchase on a late Saterday afternoon. Used car manager Steve agreed to have car driven half way on Monday. I call that Great Customer Service. My probllem is with Marcos, who was my salesman. His miss information has cost me hundred of dollars after the sale. He would not return my calls until I contacted his manager. I only recieved 1 key and wireless entry remote. He said he would look for another one. Two days later, after calling his manager, he finally returned my call and of course he said he could not find another. He told me I could go to the DMV Tuesday to add an adfditional name on the title for a cost of $4.00. I ended up haveing to completely retitle and registration for a cost of $96.00. I feel once Marcos made the sale, he was finished. There was nothing else in it for him. Great dealership, HORRIBLE SALESMAN. When Steve Hill found out about my experience with the DMV he called me to let me know he was not aware of what had happened. He had Germain Motors issue me a check remibursing me the full amount I was charged at the DMV the second time, sending it out Fedex so I would get it quickly. GREAT CUSTOMER SERVICE. I would recommend this dealership to anyone looking to buy a new or used vehicle. More
Absolutely the best car buying experience ever!! Our second BMW purchase from Germain BMW in three months and - once again - absolutely the best car buying experience ever!! Our salesman Daron Lynn, Our second BMW purchase from Germain BMW in three months and - once again - absolutely the best car buying experience ever!! Our salesman Daron Lynn, used BMW manager Steve Hill and finance manager Fran were down-to-earth, professional, genuinely friendly and made the entire experience the best. We are very happy with our X5 -- it meets the needs of our family perfectly -- and look forward to being a loyal customer of Germain BMW. We recommend Daron, Steve, Francesca and Germain BMW highly. More
Great Experience Jim McGinn and the rest of the team I dealt with made the car buying experience very easy and a pleasant experience. Would definitely recommend. Jim McGinn and the rest of the team I dealt with made the car buying experience very easy and a pleasant experience. Would definitely recommend. More
Above and beyond I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that wer I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that were fair for both party's. A couple of things came up after the purchase and Germain BMW step up and took care of them immediately. More
Buying used car From the beginning when making an inquiry by phone, the people were fantastic. When I arrived to test drive the car I was interested in, I met Daron L From the beginning when making an inquiry by phone, the people were fantastic. When I arrived to test drive the car I was interested in, I met Daron Lynn. He was very professional and extremely helpful. After deciding to purchase the car, I then met Francesca to complete the paperwork. Again, professional,personable and overall very easy experience to deal with. I purchased a package (Xylon) but had to make arrangements for a later date to have the service completed. Daron made the situation very easy for me as I live an hour and a half north of Naples. We worked out a time to meet as I was traveling out of Fort Myers Airport. It saved me an extra trip and I was very grateful. I was even given a loaner to use until I returned. I would highly recommend this dealership and specifically Daron to deal with when buying either new or used vehicles. Thanks again. Mike Hubbard More
My latest bmw purchase I purchased a bmw x35i from germain bmw in naples. The entire staff from the receptionist, the sales group, and the parts department treated me ver I purchased a bmw x35i from germain bmw in naples. The entire staff from the receptionist, the sales group, and the parts department treated me very honestly and fairly thru out the purchase experience. A special thanks to Kevin Brown who made sure i was well taken care of. I feel Kevin is a person i can trust and would not hesitate to seek him out for any of my future needs or purchases. Gary Lockrey More
New Car Purchase I started my new purchase by visiting a number of internet sites including Germain BMW's. They were by far the most forthcoming in providing the infor I started my new purchase by visiting a number of internet sites including Germain BMW's. They were by far the most forthcoming in providing the information I had requested online which convinced me to visit the dealership. Fortunately, I found exactly the car I was looking for on the lot although my client advisor, Ahmad, was more than willing to find a differentl configured had I wanted to. Everyone I worked with at the dealership was knowledgeable, helpful and friendly. Got a fair price on my trade-in and took home a new car in a few hours. They even bought me lunch. More
Jim McGinn has been a phenomenal contact and sales person at BMW. He has been helping my family with BMW for several years now and has consistently provided ab has been a phenomenal contact and sales person at BMW. He has been helping my family with BMW for several years now and has consistently provided above average assistance. His knowledge of the vehicle is tremendous. He builds me the most beautiful car every time. Jim is willing to come to our home if needed to provide garage code assistance or give me a lift to the dealership when my car is being serviced. He handles inquiries for my kids even though a SALE might not happen. He is a wonderful man.....kind, funny, smart and attentive to details. I cannot express enough appreciation for the level of service Jim has provided. His commitment to service excellence is remarkable. Thank you Jim..... Debby DePasquale Naples, Florida More
I have been to a lot of Dealerships and service stations in my life, haven't we all, Victor by far was the most helpful agent I have ever worked with. He took extra time to solve the issues I was having, a in my life, haven't we all, Victor by far was the most helpful agent I have ever worked with. He took extra time to solve the issues I was having, and not without laying out all the options possible for me first. He was easy to reach, considerate and I felt as if he really cared about me as a person. He and all the service staff were very knowledgeable, and a huge help to me. Every agent I worked with there from the parts department, sales and service went way beyond what I ever expected or have ever experienced in my life from any dealership. I was so impressed, I had to take the time to write a review and share with anyone who wants to know. Every person I dealt with in this service department was very kind, I have never felt this way from anyone I have ever been to before, however big or small your issues are, these guys are very trustworthy and will take care of you!! More
Anytime there was anything that needed to be addressed, Daron was on it! I would definitely recommend Germain BMW to anyone looking to purchase a new or used BMW. I purchased my out-of-state and am very ha Daron was on it! I would definitely recommend Germain BMW to anyone looking to purchase a new or used BMW. I purchased my out-of-state and am very happy with it. More