Germain BMW of Naples

My service advisor Sebastian Murzanski was extremely helpful and compassionate about my very high cost of repairs. He assured me that having the dealership perform the service would be the right thing t helpful and compassionate about my very high cost of repairs. He assured me that having the dealership perform the service would be the right thing to do as the repairs would be done expertly and timely with a minimum amount of waiting for parts to be ordered. He was also successful in securing a loaner car for me when I was previously told there were none available. Thank you sir! More

Charles (Chuck) Griffith has always been very kind and helpful to example the problem and assure me it is fixable and will be as good as new! Chuck is an excellent service advisor and cares about his helpful to example the problem and assure me it is fixable and will be as good as new! Chuck is an excellent service advisor and cares about his customer. Great employee for BMW! More

Charles Griffith is an excellent service advisor. He is knowledgeable, professional, customer-service oriented. He recognizes customer needs, answers questions patiently, and explains thoroughly. He is knowledgeable, professional, customer-service oriented. He recognizes customer needs, answers questions patiently, and explains thoroughly. He makes visits to the service department a pleasant experience. More

Great service and fast friendly staff members clean dealership good great selection of drinks and snacks dealership good great selection of drinks and snacks More

Germain in Naples was amazing to deal with. Kevin Higgins my sales person was so accommodating and helpful. I came in at 4pm and left with my new car a couple of hours later. Kevin did not r Kevin Higgins my sales person was so accommodating and helpful. I came in at 4pm and left with my new car a couple of hours later. Kevin did not rush me and stayed with me until he went over the entire car with me to make sure I understood everything. Amazing customer service. Truly the best and I never give reviews. More

David Brown was an excellent salesperson. I purchased a car from out of state and he was responsive and thorough during the sale. Very reassuring. I purchased a car from out of state and he was responsive and thorough during the sale. Very reassuring. More

As always, Mr. George Donovan is exceptional in his approach to customer needs. I hope he remains at Germain BMW. It is good to have a knowledgeable individual with George Donovan is exceptional in his approach to customer needs. I hope he remains at Germain BMW. It is good to have a knowledgeable individual with a great personality too. Louis Camilletti More

Kevin Higgins was wonderful. He was professional, informative and patient.He is still checking on me after purchase He was professional, informative and patient.He is still checking on me after purchase More

Dealt with Ted Forhecz this is second car I bought here in last 6 months. Dealership was very fair on trade and they are quick and efficient with paperwork which I have not found at many dealerships. Ted h in last 6 months. Dealership was very fair on trade and they are quick and efficient with paperwork which I have not found at many dealerships. Ted helped us get the first car shipped to Indiana after we bought it with no issues. The second was a new I5 which we ordered and helped with order process, selections and kept informed of all decisions. Everyone at dealership very nice and professional. More

I rate Germaine's Dealership good and its Service Department excellent based primarily on the great service that I always receive from Chuck Griffith. He's the reason why I am a repeat customer. Si Department excellent based primarily on the great service that I always receive from Chuck Griffith. He's the reason why I am a repeat customer. Sincerely, Michael Grandin More