Germain BMW of Naples

I was very pleased with the service I received from Roberto Lopez. He followed through on everything. Roberto Lopez. He followed through on everything. More

George Donovan always provides excellent service. He communicates well about the status of the car repairs/service. I really like the videos from the technicians and the text & email communication a He communicates well about the status of the car repairs/service. I really like the videos from the technicians and the text & email communication about the car’s status. More

Jeremy Bongle was very helpful. He also showed me some things about my car that I wasn’t aware of. Did not feel rushed or pressured. Very professional. He also showed me some things about my car that I wasn’t aware of. Did not feel rushed or pressured. Very professional. More

Every time I have my car serviced Charles (Chuck) Griffin takes care of me. He is efficient , friendly, and knowledgeable. I always have a great experience. Thank you!! takes care of me. He is efficient , friendly, and knowledgeable. I always have a great experience. Thank you!! More

always great service, timely repairs, and always kept well informed! Quality, service, and price a good recipe! well informed! Quality, service, and price a good recipe! More

George Donavan is excellent. Great service. Always explains my options clearly and concisely. I would not take my BMWs anywhere else as long as George is my guy Great service. Always explains my options clearly and concisely. I would not take my BMWs anywhere else as long as George is my guy More

Excellent service with a most positive can do attitude. I drove in with a problem on Saturday and received help from the on site staff along with an appointment for the following Wednesday. My items were a I drove in with a problem on Saturday and received help from the on site staff along with an appointment for the following Wednesday. My items were all addressed. I received rides to and from the dealership. Everyone I came in contact with was great. Corey Hespeler as my service advisor exceeded my expectations. More

Working with Kevin Higgins was great as I was at home in Ohio buying a car that everyone else told me that I should pick another car as I would wait 6 months for it.Kevin did his magic and found a car in pr Ohio buying a car that everyone else told me that I should pick another car as I would wait 6 months for it.Kevin did his magic and found a car in production for me and I waited maybe 2-1/2 months. He shipped it today from Naples. Thank you ! Keith Mirman More

In my recent purchase of a 2024 X5 in August of 2023, Germain BMW delivered a below average experience at the dealership. My overall impression is that business is too good for Germain BMW and this dea Germain BMW delivered a below average experience at the dealership. My overall impression is that business is too good for Germain BMW and this dealership is a disorganized operation that is poorly managed. Finance was not organized to have my rebate approved prior to closing on the purchase. They had the required document which I sent the day I ordered the car and then again 2 days before I picked the car up. The car had to have a repair related to Bluetooth before I could take delivery but the 1st time I went into take delivery my phone could not be paired with the car. It was very inconvenient to come to the dealership twice to pick up a new car but I was not going to take delivery until the car worked properly. Some of the sales process had a lot of car salesman flim flam. I did plenty of research prior to buying the vehicle (as I am sure many people do) so it is easy to recognize misrepresentations. When I was taking delivery of the car on my second trip to the dealer the client advisor did not really spend a lot of time reviewing the car. He paired the blue tooth, which he was not able to do before, ran through a few key items and then asked what else I would like to know. In my opinion his interest was to get me out of the door rather than execute a premium experience delivering an automobile. I was told the genius would be in touch within a few days to schedule a learning session but I have not heard from the Genius. My only positive experience was with Jeremy when my car had a problem on day 2 of ownership. He did an excellent job. I do love the car, but Germain needs to do more to deliver a premium experience at the dealership. More

I was pleased to work with someone in sales that is interested in collaboration rather than being adversarial. Thank youi Patrick Dodard. interested in collaboration rather than being adversarial. Thank youi Patrick Dodard. More