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Germain BMW of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.9
2,767 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services. If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
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11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,767 reviews

March 21, 2023

It was a very pleasant experience and not stressful. I enjoyed working with Jordan the salesperson, Joe the sales manager and Ralph the finance manager. Everyone did what was needed to make the whole ex More

by Jim.Hilton1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Knight, Joe the sales manager and Ralph the finance manager.
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Mar 22, 2023 -

Germain BMW of Naples responded

Congratulations on your new BMW. We thank you for allowing our team the honor of assisting you with the purchase of your new car and appreciate your kind words regarding your experience with Joe and Ralph. We know you will enjoy the ownership of your new BMW for years to come. Best Regards, Flavio Galasso General Manager

March 21, 2023

Patrick Dodard was excellent every step of the way. I would recommend him highly to everyone. Patient, professional and respectful. More

by grkjrllc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Casco, Patrick Dodard
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Mar 22, 2023 -

Germain BMW of Naples responded

Thank you for your business and kind recommendation of Patrick. We are happy to know he provided you with the quality experience you deserve as a valued Germain customer. Enjoy your new BMW. Best Regards, Flavio Galasso General Manager

March 20, 2023

Paying in advance of service being rendered is off putting. I don’t do it at my home dealership In Bridgeport. More

by srsmith330
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Hespeler
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Mar 31, 2023 -

Germain BMW of Naples responded

Thank you for your business and feedback. We apologize for any misunderstanding regarding our approach to doing business regarding payments in advance. The only items our dealership charges for in advance of your service are parts that are not in stock (that must be specially ordered). All other costs for the service are collected after the service is performed. Best Regards, Flavio Galasso General Manager

Mar 31, 2023 -

srsmith330 responded

1. Your base (we have to order, don’t have in inventory) is flawed and assumes customer will default on commitment. Also It’s BMW inventory and as a result of poor profit center management on the part of BMW insulting to customers. 2. I paid in advance for invoices #859346 and 857728 and they included labor. 3. I feel obligated to tell you my perception as perception is reality

March 20, 2023

George Donavan has always been exceptionally helpful when bringing our car in for service. We appreciate him. Thank you. More

by Dinhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Mar 21, 2023 -

Germain BMW of Naples responded

Thank you for your continued business and trust in George and our team to keep you and your BMW safely on the road. Best Regards, Flavio Galasso General Manager

March 20, 2023

Chuck is so great. I have never received such service at any other dealership. I highly recommend Germain BMW service. More

by Judith.kraycik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

Your service business and kind recommendation mean so much to us all. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

March 20, 2023

It's a good dealership. I give them a four because communication isn't great. More

by chicajill9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. Our team apologizes if we dropped the ball with any communications and appreciates you bringing this to our attention. It's feedback such as yours that allows us to provide better service moving forward. Best Regards, Flavio Galasso General Manager

Mar 21, 2023 -

chicajill9x responded

Thank you

March 20, 2023

First time ever dealing with the service dept. Was a pleasant experience from start ti finish More

by Xsntskr
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope this is the beginning of a long and lasting relationship. See you next time. Best Regards, Flavio Galasso General Manager

March 18, 2023

Well it is the only game in town however they do a very good job as does their staff. More

by johnlaw007
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Griffith
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Mar 20, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive needs. We are happy to know that Chuck and our team provided you with a quality experience. Best Regards, Flavio Galasso General Manager

March 18, 2023

Chuck Griffith, my service advisor, takes great care of me. He informs me in clear language what work needs to be done on my car. I have great confidence in him. He is a fine human being & the very best se More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Germain BMW of Naples responded

Thanks, Betsy! We're happy to hear that you had another great experience with Chuck and that he makes sure your car is well taken care of during your service visits. We appreciate your business and trust in Chuck knowing he will take exceptional care of you. Best Regards, Flavio Galasso General Manager

March 17, 2023

Very Professional. Friendly. Extremely Helpful. Service department (Rhoel Gray) is top notch. Trustworthy. Problem solver More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Germain BMW of Naples responded

Thanks! It's great to hear that Rhoel was so helpful and attentive and that he took great care of your BMW. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

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