Germain BMW of Naples

What a stress-free and great experience working with Jeremy Bongle at Germain BMW of Naples. I had taken my car to three other places and they could not find what was causing the problem with my car. Al Jeremy Bongle at Germain BMW of Naples. I had taken my car to three other places and they could not find what was causing the problem with my car. Although I had not purchased my car through them, less than 20 minutes at Germain BMW of Naples and my car was properly diagnosed. Jeremy helped me provide my warranty company with the information needed to reimburse me for the repair and everything was quickly resolved. I will definitely return for any future work and when buying my next car. More

Ordered my new X7 and it came right on time as told at the time of ordering. Beautiful vehicle and Alex was very knowledgeable and helpful. Very satisfied the time of ordering. Beautiful vehicle and Alex was very knowledgeable and helpful. Very satisfied More

Great experience! Roberto Lopez was extremely helpful, and kept me updated on the progress of my new BMW 430i convertible every step of the way! Highly recommend! and kept me updated on the progress of my new BMW 430i convertible every step of the way! Highly recommend! More

My service rep, Chuck Griffith, always goes out of his way to make service appointments as painless as possible. way to make service appointments as painless as possible. More

Had a bubbling issue with my leather dashboard on a BMW 640i Convertible and Germain BMW in Naples took care of the problem immediately. Provided a free loaner while the dashboard was being replaced. Geoff 640i Convertible and Germain BMW in Naples took care of the problem immediately. Provided a free loaner while the dashboard was being replaced. Geoff Kaleal called daily to provide an update and when work was finished---they detailed the car which looked like new. Very happy with the service, communication, etc. Will definitely buy from Germain in the future. Thanks! More

My 2016 228i needed a new thermostat.. Rhoel Gray worked with my 3rd party warranty company and got them to pay for a large portion of the bill. Rhoel always goes the extra mile. Friends are always encourag with my 3rd party warranty company and got them to pay for a large portion of the bill. Rhoel always goes the extra mile. Friends are always encouraging me to take my car to their mechanic telling me it would be less expensive. I just don’t see it that way. Peace of mind is worth a few extra dollars. I could not be happier with the service I get from BMW and especially Rhoel Gray. More

We worked with Oscar Matamoros. He was extremely helpful and we are now driving a beautiful new car. Thank you Oscar and Germain BMW! and we are now driving a beautiful new car. Thank you Oscar and Germain BMW! More

I worked with Ted Cole. Ted was friendly, helpful, and very efficient. Germain BMW proved great to work with. very efficient. Germain BMW proved great to work with. More

I was assisted by Patrick Dodard and Oscar Matamoros and a gentleman named Ralph in finance. Although inventory is scarce, they found an X5 which met my needs. When I went to finalize my purchase, I was giv a gentleman named Ralph in finance. Although inventory is scarce, they found an X5 which met my needs. When I went to finalize my purchase, I was given a variety of choices for additional maintenance coverages. I needed more time and, after speaking with the manager, I was given the weekend to evaluate my options which was the right response from the dealership. I suggested to management that they front end that process so that new buyers have more time to evaluate the additional coverage options. At all times, the dealership personnel were professional and responsive. This is my third BMW and I am a satisfied customer. More

Don't expect them to actually have a car for you if you sign a contract and pay their deposit. Despite the contract, and deposit, and scheduling an appointment a week in advance - at the last minute the c sign a contract and pay their deposit. Despite the contract, and deposit, and scheduling an appointment a week in advance - at the last minute the car is no longer available. No attempt to resolve, no call from a manager, just 'sorry nothing we can do' from the sales person. Not very professional or ethical and most certainly not what you would expect from BMW. More