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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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November 08, 2024

Chuck Griffith is the best and does a fantastic job with exceptional customer service. Thanks Chuck More

by ken.rusche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Germain BMW of Naples responded

Chuck is dedicated to customer satisfaction and we are fortunate to have him on our team taking great care of our valued guests. Best Regards, Flavio Galasso General Manager

November 07, 2024

Christine Barta did an exceptional job keeping me informed of the status of my service. Everyone I came in contact with was friendly and helpful. More

by Hawkeyetoo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal. We thank you for taking the time to leave our team this kind review. Best Regards, Flavio Galasso General Manager

November 06, 2024

Very courteous and professional from the minute I walked in the door. Couldn’t be happier More

by sglumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Germain BMW of Naples responded

We appreciate you leaving this positive feedback about our service team and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

November 06, 2024

Charles Griffith provided professional, timely, and comprehensive service for my recent visit. Went the extra mile to explore certain issues. The best dealership experience I have ever had over 40 year More

by Karl Spang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Germain BMW of Naples responded

Karl, thank you for telling us why you liked working with Chuck! Your satisfaction means the world to us, and we're pleased he was a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment. Best Regards, Flavio Galasso General Manager

November 01, 2024

Chuck Griffith is always very attentive to my needs and questions. He was recommended to me by a good friend and I would highly recommend him. More

by Bmschaaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Germain BMW of Naples responded

Chuck and our staff are dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. We appreciate your continued business and kind words. Happy motoring! Best Regards, Flavio Galasso General Manager

November 01, 2024

A well-run BMW dealership that is attentive to its customers’ needs. Tona Zarrelli, our service, person, always takes good care of us. Good luck to you all in moving forward. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Germain BMW of Naples responded

Steve, thanks for sharing positive feedback on Tona. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

October 27, 2024

Jeremy Bongle has been our service advisor for several years now and he has always been a pleasure to deal with. He is very knowledgeable about service requirements, warranty and maintenance requirements More

by linda.moore0824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Germain BMW of Naples responded

Linda, We would like to thank you for your recommendations and for this 5-Star review. Jeremy and our team of professionals are dedicated to providing you and everyone else who visits Germain BMW of Naples with only the best there is to offer. Your continued business and trust in Jeremy mean so much to us all. See you next time. Best Regards, Flavio Galasso General Manager

October 23, 2024

Great Service. Friendly staff. Helpful even without an appointment. Good communication. Will bring my car back next time. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Germain BMW of Naples responded

Thank you for trusting our team with the care of your BMW. We look forward to seeing you next time. Best Regards, Flavio Galasso General Manager

October 23, 2024

Chuck is a serious and committed person. I am very appreciative of his care. Thank you! More

by Frantic611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Germain BMW of Naples responded

Thanks for sharing positive feedback on Chuck. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

October 09, 2024

I have never had any problems…and I have been going there for over 12 years More

by Connieack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Germain BMW of Naples responded

Your continued business and trust in our team means so much to us all. Thank you for sharing. Best Regards, Flavio Galasso General Manager

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