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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,062 Reviews

1,062 Reviews of Germain BMW of Naples - Service Center

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March 08, 2024

I’was very pleased with my service at BMW. My problem was diagnosed and repaired in an expeditious manner. Many thanks to Jerry Bongle. Garrett Gummer More

by Egg7454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Germain BMW of Naples responded

We thank you for your business and for taking the time to share your positive and efficient visit. Best Regards, Flavio Galasso General Manager

March 07, 2024

I brought my car into the North Naples dealership due to the engine light coming on. Christine Barta assisted me right away even though I didn’t have an appointment. When I showed up early, she was able to More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Barta
Mar 08, 2024 -

Germain BMW of Naples responded

Hi Maureen, thank you so much for your feedback about Christine and our team here at Germain BMW of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Flavio Galasso General Manager

March 07, 2024

Service excellent. Always ready to help you even at the last minute!!! The center always neat and clean More

by Joanbeau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Germain BMW of Naples responded

We're delighted you enjoyed a quality service experience along with a pleasant and comfy wait in our lounge. Please come see us again someday! Best Regards, Flavio Galasso General Manager

March 07, 2024

Have used George Dononvan for past several years servicing my 2007 BMW 650i convertible and have been very pleased with his professional assitance. Thank you, Mike Potts More

by mike_potts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Mar 08, 2024 -

Germain BMW of Naples responded

We're so pleased to have your trust and confidence in George and our service team. We wish you many more happy travels! Best Regards, Flavio Galasso General Manager

March 07, 2024

Jeremy Bongle always greets me with a smile, and does his upmost to get me in and out quickly. He is thorough and answers all of my questions. He represents Bmw extremely well. The entire operation is first More

by Gerryzunno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Germain BMW of Naples responded

We're so pleased you always enjoy working with Jeremy and the Germain BMW team! Please give us a call whenever we may help you again. Best Regards, Flavio Galasso General Manager

March 06, 2024

Easy process, friendly staff. All issues resolved Jeremy Bongle was courteous and easy to deal with. More

by anniemul88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Germain BMW of Naples responded

Jeremy and our team are committed to ensuring a positive and quality guest experience. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager

March 06, 2024

Very accommodating took me without a appointment new back tire and they noticed I needed my brakes flush only waited 2 hours thanks More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Dodard
Mar 07, 2024 -

Germain BMW of Naples responded

We thank you for taking the time to share your positive experience with us here at Germain BMW of Naples. Your complete satisfaction is our goal. Best Regards, Flavio Galasso General Manager

March 05, 2024

Our service advisor, Rhoel Gray, is by far the best BMW service advisor we have had in the last 40 years. More

by dlekander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

Your continued business and trust in BMW are greatly appreciated. We are thrilled to know that you are pleased with the level of service Rhoel provides and we all look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

March 05, 2024

I worked with Jeremy Bongle and he did a good job taking care of my X5. More

by johnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain BMW of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Flavio Galasso General Manager

March 05, 2024

I have been using Jeremy Bongle for many years and he continues to provide exceptional service. I would highly recommend him. More

by dab
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Germain BMW of Naples responded

Thank you! We're glad you had another great experience with Jeremy, he is dedicated to customer satisfaction and we are pleased to know you receive nothing less during your service visits. Best Regards, Flavio Galasso General Manager

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