Germain BMW of Naples - Service Center

Jeremy Bongle provided excellent customer service as always. He identified the issues and had our vehicle repaired quicker than expected. He made the entire process a joy! always. He identified the issues and had our vehicle repaired quicker than expected. He made the entire process a joy! More

Excellent service! They are caring, efficient and respectful. I was very impressed with them. They care about their customers. They are caring, efficient and respectful. I was very impressed with them. They care about their customers. More

Charles Griffith always provides courteous,professional service. The dealership is always attentive to my needs. service. The dealership is always attentive to my needs. More

My recent visit with BMW OF Naples was excellent. This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can make informed decisions. Your service waiting area could not be better. I look forward to dealing with George in the future. Thanks, Jim Dunn More

The phone scheduling person forgot to make my appointment. Luckily the dealership was able to accommodate me when I arrived. appointment. Luckily the dealership was able to accommodate me when I arrived. More

Christine Barta was excellent. She kept me informed all the way through the process, is knowledgeable, and exceeded my expectations. She kept me informed all the way through the process, is knowledgeable, and exceeded my expectations. More

They care about customer satisfaction and while I was waiting even offered me water and a snack waiting even offered me water and a snack More

I moved to Naples 2. 5 years ago. The North Naples Germain BMW was very welcoming to me even though i didn't purchase from them. They've made me feel comfortable and value 5 years ago. The North Naples Germain BMW was very welcoming to me even though i didn't purchase from them. They've made me feel comfortable and valued from day 1. I find the service staff very honest and accommodating. I never mind having to go there for any car need. They're all very nice and always have snacks and beverages;) More

Chris Barte did an excellent job. She was well versed in product knowledge and did a great job with customer service. She was well versed in product knowledge and did a great job with customer service. More

I have been dealing with Chuck Griffith for about 10 years. He is extremely knowledgeable and helpful as well as easy to work with. I highly recommend him. years. He is extremely knowledgeable and helpful as well as easy to work with. I highly recommend him. More