Germain BMW of Naples - Service Center

My service representative, Charles Griffin was easy to speak with. Took care of my problem and set up a follow up as well. I highly recommend this dealership. It is never stressful going there. speak with. Took care of my problem and set up a follow up as well. I highly recommend this dealership. It is never stressful going there. More

I have been dealing with Rhoel Gray for the past few years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates ve years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates very well and always seems to have my best interest in mind. More

We had an appt and dropped it off, it went very smoothly from start to finish. We walked in and was referred to an advisor, Tona Zarelli who kept us abreast of what steps my car was going through. I even re from start to finish. We walked in and was referred to an advisor, Tona Zarelli who kept us abreast of what steps my car was going through. I even received a video of my car where the technician was talking and telling me what was done on the car!!! That was pretty cool guys!!! Then I’d get a text saying car is near completion, car is done and washed! And yes, they do vacuum the inside, yay!!!! Thanks for making it enjoyable and a pleasant experience. It was my first time and went for the first year maintenance. More

Sebastian did a wonderful job af keeping me informed about the status of my car. about the status of my car. More

Sebastian Murzanski was excellent in all aspects. from being courteous and also prompt and timely with the service . from being courteous and also prompt and timely with the service . More

Tina is an excellent and a professional advisor. Every time I need to check technical issues or repairs, she is there for me. Thank you to BMW for an awesome service and great customer service. Every time I need to check technical issues or repairs, she is there for me. Thank you to BMW for an awesome service and great customer service. More

Our service rep Toni was very professional and friendly and would recommend her to anyone looking for good service! and would recommend her to anyone looking for good service! More

Satisfied with service department and my advisor, Christine Barta was amazing! She was very helpful in not only arranging a loaner as soon as she could but kept me informed throughout the entire pro Christine Barta was amazing! She was very helpful in not only arranging a loaner as soon as she could but kept me informed throughout the entire process my vehicle was in for service More

Excellent service from George Donavan. Very thorough in his explanation of work done. Friendly and easy to work with. Very thorough in his explanation of work done. Friendly and easy to work with. More

We have always had wonderful service from Chuck Griffith of BMW of Naples. He goes out of his way to meet our needs. Chuck makes sure everything is done correctly and on time. We have purchased three BMW of BMW of Naples. He goes out of his way to meet our needs. Chuck makes sure everything is done correctly and on time. We have purchased three BMW cars from BMW of Naples and Chuck is one of the main reasons. More