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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,046 Reviews

1,046 Reviews of Germain BMW of Naples - Service Center

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December 29, 2023

Muy buen servicio y atención todos las dudas fueron respondidas muy bien y con precisión muchas gracias More

by Roimer y wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Germain BMW of Naples responded

Muchas gracias por tomarse el tiempo de escribirnos una reseña tan buena. Nos alegra saber que podemos ayudarle. Realmente apreciamos su negocio. Saludos, Flavio Galasso Gerente General

December 29, 2023

George Donovan was very helpful. Before and after the service call. He returned calls very quickly and helped with all issues. More

by troutdr38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jan 04, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to share your complete satisfaction with George and our team. See you next time. Best Regards, Flavio Galasso General Manager

December 27, 2023

Jeremy Bongle always gives five star service on every visit and keeps you updated during the visit. More

by segap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Dodard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive and informative service experience. Best Regards, Flavio Galasso General Manager

December 27, 2023

Jeremy Bongle is always professional and considerate. The service at this dealership thrives to be the best. More

by Patwin610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Jeremy. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

December 27, 2023

I called BMW at the very last minute to see if they could fit my wife's car in on a Saturday morning. The Service Technician said he could do so if I had the car there at 0730. Upon arrival Jeremy Bongle too More

by srslocum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive service experience with Jeremy. We are happy to know we were able to accommodate your needs and provide you with the quality service you deserve. Best Regards, Flavio Galasso General Manager

December 23, 2023

Great experience, Sebastian Murkanski served us well. It was our second time having our car serviced there and plan to return if the need arises More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murkanski
Dec 28, 2023 -

Germain BMW of Naples responded

Thanks, Jim! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and look forward to serving you in the future. Best Regards, Flavio Galasso General Manager

December 18, 2023

Very nice. Workmanship so far so good. George was very professional. I will return to this dealership. More

by lexmoorllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 19, 2023 -

Germain BMW of Naples responded

We thank you for your business and look forward to building a long and lasting relationship. Best Regards, Flavio Galasso General Manager

December 13, 2023

Good service, I would go back again. Service area was very clean and the customer waiting are was good. More

by Ajcianci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Dec 14, 2023 -

Germain BMW of Naples responded

Thank you for trusting our team with your automotive service needs. We are pleased to know that you were comfortable while you waiting with us. See you next time. Best Regards, Flavio Galasso General Manager

December 12, 2023

Tona was my advisor and she was so cordial and professional. She set up service on 2 vehicles for service and all was done very efficiently. More

by mdsauers44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tons was filling in for Chuck Griffith as he was having surgery. She did a great job!
Dec 13, 2023 -

Germain BMW of Naples responded

Thank you for letting us know that Tona took excellent care of you. She certainly is dedicated to customer satisfaction and we are happy to know that was apparent during your visit. Best Regards, Flavio Galasso General Manager

December 11, 2023

Service was performed as requested, and completed on time. Sebastian Murzansky, service advisor, was very professional . More

by schulte_f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzansky
Dec 12, 2023 -

Germain BMW of Naples responded

Your complete satisfaction is our goal here at Germain BMW of Naples. We are happy to know that Sebastian provided you with the quality service visit you deserve. Best Regards, Flavio Galasso General Manager

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