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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,057 Reviews

1,057 Reviews of Germain BMW of Naples - Service Center

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January 17, 2024

Service at Germain BMW is always easy and enjoyable thanks to my service advisor Tona Zarrelli. Tona always responds quickly and gets me in and out. The service department is top notch! More

by melissaekaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Jan 18, 2024 -

Germain BMW of Naples responded

We're happy you found Tona to be so supportive during your experiences here at Germain BMW of Naples. If you're ever in need of more help, please let us know! We know Tona is honored to be your service advisor and is looking forward to assisting you on your next visit. Best Regards, Flavio Galasso General Manager

January 15, 2024

It took a while till the parts needed for my repair arrived, but then everything went smoothly. More

by tallybirke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Germain BMW of Naples responded

We appreciate your business and apologize for the parts delay. Our team is happy to know that once everything arrived it was smooth sailing. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

January 15, 2024

Service was performed on a very timely basis. My service associate, Tona Zarrelli, kept me fully informed on the status of the maintenance process. The loaner provided was perfect. More

by GWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Jan 16, 2024 -

Germain BMW of Naples responded

I would like to thank you for your recommendations and this amazing review. Tona and our team of professionals are dedicated to providing you and everyone else who visits Germain BMW of Naples with only the best there is to offer. It’s so nice to hear that your experience was such a positive one. Best Regards, Flavio Galasso General Manager

January 15, 2024

Rhoel Gray at Germain BMW service is amazing and resourceful. He drove to Ft. Myers to get a replace time I needed that was not available in Naples so he could get my car back in a day. Super More

by charles.baldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Germain BMW of Naples responded

Chuck, Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like Rhoel achieved that goal with you. Thank you for your positive feedback! Best Regards, Flavio Galasso General Manager

January 13, 2024

Sebastian was great to work with while getting my car serviced. He explained everything that was being done and followed up with me as I waited. More

by Eileen G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
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Jan 15, 2024 -

Germain BMW of Naples responded

Thanks, Eileen! We're happy to hear that you had a great experience with Sebastian and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

January 11, 2024

I've always received good service at Germain BMW. Sebastian Murzanski answered all my questions and since I waited for the car to be serviced, the waiting time was reasonable considering how busy th More

by ccgrau99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
Report | Print
Jan 12, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive service visit with Sebastian. We are pleased to know that Sebastian provided a quality and informative experience and that we met your time expectations while you waited with us. Best Regards, Flavio Galasso General Manager

January 11, 2024

Jeremy Boyle has been our service advisor over several BMWs. He has always been responsive, helpful and honest. I am glad he is on our team. More

by dkimber48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Germain BMW of Naples responded

Your continued business and trust in Jeremy to have your best interest at heart means so much to us all. Thank you for sharing. We look forward to seeing you next time. Best Regards, Flavio Galasso General Manager

January 11, 2024

jeremy bongle has always been excellent and very professional and can be counted on to keep me informed and work with my schedule. He is great in every way More

by scott x3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Germain BMW of Naples responded

Jeremy is certainly dedicated to customer satisfaction and we thank you for highlighting him and his efforts in this kind 5-star review. Please let Jeremy or our team know if we may do anything further to assist you. Best Regards, Flavio Galasso General Manager

January 09, 2024

My service advisor, Tona Zarrelli, always provides excellent service when I have my BMW serviced. Highly recommend Germaine BMW! More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Report | Print
Jan 10, 2024 -

Germain BMW of Naples responded

Tona is certainly dedicated to customer satisfaction, and we are pleased to know it has been reflected in your service visits. Thank you for sharing. Best Regards, Flavio Galasso General Manager

January 02, 2024

Excellent service. Jeremy Bongle excellent advisor.However Germain, as a dealer, lacked knowledge among salesforce about hybrids and electric vehicles, as well as havin More

by mark.luning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Germain BMW of Naples responded

We appreciate you choosing Germain BMW of Naples for your service needs as well as for your feedback. Best Regards, Flavio Galasso General Manager

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