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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,061 Reviews

1,061 Reviews of Germain BMW of Naples - Service Center

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January 11, 2024

Jeremy Boyle has been our service advisor over several BMWs. He has always been responsive, helpful and honest. I am glad he is on our team. More

by dkimber48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Germain BMW of Naples responded

Your continued business and trust in Jeremy to have your best interest at heart means so much to us all. Thank you for sharing. We look forward to seeing you next time. Best Regards, Flavio Galasso General Manager

January 11, 2024

jeremy bongle has always been excellent and very professional and can be counted on to keep me informed and work with my schedule. He is great in every way More

by scott x3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Germain BMW of Naples responded

Jeremy is certainly dedicated to customer satisfaction and we thank you for highlighting him and his efforts in this kind 5-star review. Please let Jeremy or our team know if we may do anything further to assist you. Best Regards, Flavio Galasso General Manager

January 09, 2024

My service advisor, Tona Zarrelli, always provides excellent service when I have my BMW serviced. Highly recommend Germaine BMW! More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Jan 10, 2024 -

Germain BMW of Naples responded

Tona is certainly dedicated to customer satisfaction, and we are pleased to know it has been reflected in your service visits. Thank you for sharing. Best Regards, Flavio Galasso General Manager

January 02, 2024

Excellent service. Jeremy Bongle excellent advisor.However Germain, as a dealer, lacked knowledge among salesforce about hybrids and electric vehicles, as well as havin More

by mark.luning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Germain BMW of Naples responded

We appreciate you choosing Germain BMW of Naples for your service needs as well as for your feedback. Best Regards, Flavio Galasso General Manager

December 29, 2023

More than 10 yrs. Dealing with Chuck Griffith, always leaving confident and happy with service. More

by Joannedhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Germain BMW of Naples responded

Your continued business and kind words mean so much to us all. Thank you. Best Regards, Flavio Galasso General Manager

December 29, 2023

Muy buen servicio y atención todos las dudas fueron respondidas muy bien y con precisión muchas gracias More

by Roimer y wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Germain BMW of Naples responded

Muchas gracias por tomarse el tiempo de escribirnos una reseña tan buena. Nos alegra saber que podemos ayudarle. Realmente apreciamos su negocio. Saludos, Flavio Galasso Gerente General

December 29, 2023

George Donovan was very helpful. Before and after the service call. He returned calls very quickly and helped with all issues. More

by troutdr38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jan 04, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to share your complete satisfaction with George and our team. See you next time. Best Regards, Flavio Galasso General Manager

December 27, 2023

Jeremy Bongle always gives five star service on every visit and keeps you updated during the visit. More

by segap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Dodard
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Dec 28, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive and informative service experience. Best Regards, Flavio Galasso General Manager

December 27, 2023

Jeremy Bongle is always professional and considerate. The service at this dealership thrives to be the best. More

by Patwin610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Jeremy. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

December 27, 2023

I called BMW at the very last minute to see if they could fit my wife's car in on a Saturday morning. The Service Technician said he could do so if I had the car there at 0730. Upon arrival Jeremy Bongle too More

by srslocum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive service experience with Jeremy. We are happy to know we were able to accommodate your needs and provide you with the quality service you deserve. Best Regards, Flavio Galasso General Manager

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