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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,061 Reviews

1,061 Reviews of Germain BMW of Naples - Service Center

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December 23, 2023

Great experience, Sebastian Murkanski served us well. It was our second time having our car serviced there and plan to return if the need arises More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murkanski
Dec 28, 2023 -

Germain BMW of Naples responded

Thanks, Jim! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and look forward to serving you in the future. Best Regards, Flavio Galasso General Manager

December 18, 2023

Very nice. Workmanship so far so good. George was very professional. I will return to this dealership. More

by lexmoorllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 19, 2023 -

Germain BMW of Naples responded

We thank you for your business and look forward to building a long and lasting relationship. Best Regards, Flavio Galasso General Manager

December 13, 2023

Good service, I would go back again. Service area was very clean and the customer waiting are was good. More

by Ajcianci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Dec 14, 2023 -

Germain BMW of Naples responded

Thank you for trusting our team with your automotive service needs. We are pleased to know that you were comfortable while you waiting with us. See you next time. Best Regards, Flavio Galasso General Manager

December 12, 2023

Tona was my advisor and she was so cordial and professional. She set up service on 2 vehicles for service and all was done very efficiently. More

by mdsauers44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tons was filling in for Chuck Griffith as he was having surgery. She did a great job!
Dec 13, 2023 -

Germain BMW of Naples responded

Thank you for letting us know that Tona took excellent care of you. She certainly is dedicated to customer satisfaction and we are happy to know that was apparent during your visit. Best Regards, Flavio Galasso General Manager

December 11, 2023

Service was performed as requested, and completed on time. Sebastian Murzansky, service advisor, was very professional . More

by schulte_f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzansky
Dec 12, 2023 -

Germain BMW of Naples responded

Your complete satisfaction is our goal here at Germain BMW of Naples. We are happy to know that Sebastian provided you with the quality service visit you deserve. Best Regards, Flavio Galasso General Manager

December 11, 2023

Very efficient! Cory was extremely helpful in making certain has a loaner car and was in and out in a few minutes. I appreciated the time Devon spent with me, explai More

by marlesf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Dec 12, 2023 -

Germain BMW of Naples responded

We are happy to know you enjoyed a positive service experience with Cory and our team. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

December 10, 2023

The Experience that you get from the dealership from the moment, you pull up to the service area until you leave is second to none. Very professional and would recommended anybody to use this d More

by Tom. T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman that washed my car I don’t remember his name very kind treated my car as if he was doing his own. , George Donovan
Dec 11, 2023 -

Germain BMW of Naples responded

Thank you for your kind review. Our goal is to ensure a positive experience at every touchpoint. We are pleased to know that George and our team have taken great care of you. Best Regards, Flavio Galasso General Manager

December 08, 2023

George Donovan has provided consistently honest service and great communication. He recently went the extra mile to diagnose a problem instead of blindly following the manufacturers' costly recommendation More

by Stillagiantsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 11, 2023 -

Germain BMW of Naples responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Geroge helped to make your experience such a positive one. Best Regards, Flavio Galasso General Manager

December 08, 2023

Always receiving top service and great support. George Donovan ensures that all our needs are well taken care of. Many thanks. More

by Elle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 08, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with George. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

December 07, 2023

Always get terrific service from Jeremy Bongle and my car runs like new. Thanks Jeremy. More

by Christopher_gordon
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Germain BMW of Naples responded

We're happy to hear that Jeremy made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

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