Germain BMW of Naples - Service Center

Corey Hespeler, my customer service manager, exercised great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Em great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Emerson was extremely fare with my bill after evaluating the electromechanical issues of my 2009 X5. Thank you all. More

Rhoel Gray is a wonderful service advisor! I've been his customer for many years.He has always been there for me and my family. Rhoel is the reason that my family and I have bought cars I've been his customer for many years.He has always been there for me and my family. Rhoel is the reason that my family and I have bought cars and stayed with the dealership! I can always count on his professional and honest help.Those are important attributes to have in the car business! He certainly is a asset to Germain BMW. Becky Hutchinson More

Sebastian Murzanski was a pleasure to deal with. Everything went smoothly and he made the process easy. Everything went smoothly and he made the process easy. More

Always attentive service Chuck was great with me and getting the new tires I require in a timely time getting the new tires I require in a timely time More

Awesome place to bring your car. Staff are friendly. Waiting area clean. Advisor is awesome Staff are friendly. Waiting area clean. Advisor is awesome More

Chuck Griffth always does a wonderful job and great service on our BMW wouldn’t go any we’re else ! service on our BMW wouldn’t go any we’re else ! More

Always a great experience at BMW Naples North. Chuck Griffith is the best technician, always going above and beyond. Chuck Griffith is the best technician, always going above and beyond. More

Chuck is amazing ! This is the best dealership in town. Quick, efficient, helpful and most of all knowledgeable. Thank you again. This is the best dealership in town. Quick, efficient, helpful and most of all knowledgeable. Thank you again. More

Tona in service did a great job. I was very impressed with the service at Germaine BMW. I can highly recommend. I was very impressed with the service at Germaine BMW. I can highly recommend. More

My experience at Germain BMW in North Naples is excellent. My service advisor Rhoel Grey is professional, provides continues communication updates from making my appointment to greeting me at drop excellent. My service advisor Rhoel Grey is professional, provides continues communication updates from making my appointment to greeting me at drop off, letting me know what was done and answering any and all questions. I even purchased some touch up paint and he provided insights and watch outs when using the product to achieve best results. The several tech service is great and they do the small things such as providing a video from the tech of him walking under and around the vehicle and communicating everything he found and repaired. Paying the bill was super easy and efficient as was done on my own via a text that came right to my phone. Quick, Clean and Polite. 5 Stars!! More