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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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September 30, 2023

Service was complicated, but explanations were great. Questions were patiently answered. Charles Griffin is patient, and thorough - a great car guy! More

by frankmoserjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Germain BMW of Naples responded

Thanks! We're happy to hear that you had a great experience with Chuck and that he made sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

September 28, 2023

Jeremy Bongle has been our service “ go to man” for years. We are on our fifth BMW! More

by Nymkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Germain BMW of Naples responded

We appreciate your continued business and loyalty to BMW. Your kind words and trust in Jeremy mean so much to us all. Best Regards, Flavio Galasso General Manager

September 27, 2023

Great and fast service. My service advisor Charles Griffith was amazing! Would highly recommend him. More

by Irina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Germain BMW of Naples responded

Your business and kind recommendation of Chuck are greatly appreciated. Our team looks forward to continuing to provide you with your BMW sales and service needs. Best Regards, Flavio Galasso General Manager

September 25, 2023

Chuck and Bill are Rock Stars and should be valued in what they deliver. Devin while not in service was there to lend a hand. Grateful!!! More

by dburkwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan/Devin/Bill Service manager.....
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Sep 26, 2023 -

Germain BMW of Naples responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that our team took great care of you. Please let us know if you need anything further. Be it sales or service we are here to assist. Best Regards, Flavio Galasso General Manager

September 22, 2023

The service department has been expanded and that has helped getting appointments. Our dedicated service person, Tona is especially helpful when we have needed to get in. More

by 3334444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Casco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tona
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Sep 25, 2023 -

Germain BMW of Naples responded

Thank you so much for this excellent review. We’re here to stick with our promise and deliver a quality guest experience. We really appreciate your business and support. Wishing you all the best. Regards, Flavio Galasso General Manager

September 22, 2023

Excellent service and staff very professional Bill Emerson finance and Toni in service would definitely buy a BMW again ⭐️⭐️⭐️⭐️⭐️ More

by louis Ferrara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
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Sep 25, 2023 -

Germain BMW of Naples responded

We thank you for your service business and for sharing your positive experience with our team. Best Regards, Flavio Galasso General Manager

Sep 25, 2023 -

louis Ferrara responded

Great job ! Toni in service would definitely buy another BMW .

September 22, 2023

I am always pleased with my service I receive. Everyone is courteous and professional to me More

by Carolee17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Sep 25, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive service experience with our team. Our staff works hard to ensure a quality guest experience. Best Regards, Flavio Galasso General Manager

September 21, 2023

George Donovan was an excellent service representative at Germain BMW of Naples. He was gracious, kind, helpful, detailed, and exceeded my expectations. More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Sep 22, 2023 -

Germain BMW of Naples responded

Thank you for sharing your complete satisfaction with George and the service you received here at Germain BMW of Naples. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

September 20, 2023

Excellent service led by our all star service rep Jeremy Bongle. We can’t say enough good things about him and his service he is a credit to the dealership and BMW. More

by J.y.turner5557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Germain BMW of Naples responded

Thank you for your business and kind words. We are fortunate to have Jeremy on our team assisting our valuable guests with their automotive service needs. Best Regards, Flavio Galasso General Manager

September 18, 2023

Charles Griffith is always professional and kind and efficient he got our bmw checked and maintenaced in a day His communication through calls email and text were answered in minutes He is a true as More

by Kelly walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Germain BMW of Naples responded

Thank you, Kelly. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Charles took great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

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