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Germain BMW of Naples - Service Center
Naples, FL
1,057 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,057 Reviews of Germain BMW of Naples - Service Center
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September 13, 2023
George Donovan always provides excellent service. He communicates well about the status of the car repairs/service. I really like the videos from the technicians and the text & email communication a He communicates well about the status of the car repairs/service. I really like the videos from the technicians and the text & email communication about the car’s status. More
by Steve Z-Naples
Employees Worked With
George Donovan
September 12, 2023
Jeremy Bongle was very helpful. He also showed me some things about my car that I wasn’t aware of. Did not feel rushed or pressured. Very professional. He also showed me some things about my car that I wasn’t aware of. Did not feel rushed or pressured. Very professional. More
by kramer925
Employees Worked With
September 08, 2023
Every time I have my car serviced Charles (Chuck) Griffin takes care of me. He is efficient , friendly, and knowledgeable. I always have a great experience. Thank you!! takes care of me. He is efficient , friendly, and knowledgeable. I always have a great experience. Thank you!! More
by mgorran
Employees Worked With
September 07, 2023
always great service, timely repairs, and always kept well informed! Quality, service, and price a good recipe! well informed! Quality, service, and price a good recipe! More
by Joeyscal
Employees Worked With
September 07, 2023
Excellent service with a most positive can do attitude. I drove in with a problem on Saturday and received help from the on site staff along with an appointment for the following Wednesday. My items were a I drove in with a problem on Saturday and received help from the on site staff along with an appointment for the following Wednesday. My items were all addressed. I received rides to and from the dealership. Everyone I came in contact with was great. Corey Hespeler as my service advisor exceeded my expectations. More
by Lmjsb
Employees Worked With
Cory Hespeler, Wilson (transport to and from house), Kathy (At service desk)
September 07, 2023
George Donavan is excellent. Great service. Always explains my options clearly and concisely. I would not take my BMWs anywhere else as long as George is my guy Great service. Always explains my options clearly and concisely. I would not take my BMWs anywhere else as long as George is my guy More
by Rob
Employees Worked With
George Donovan
September 01, 2023
Chuck Griffith was wonderful. He was very helpful and handled my problem professionally with a smile. He was very helpful and handled my problem professionally with a smile. More
by Jeannemeade3
Employees Worked With
August 29, 2023
Jeremy Bongle is by far is one of the most customer-oriented service representatives I have encountered in my 22 year relationship with Germain BMW. He always looks to do what is in the best i customer-oriented service representatives I have encountered in my 22 year relationship with Germain BMW. He always looks to do what is in the best interest of the customer, which is rare. I always feel I have been treated fairly. He is the exception and is certainly a cut above the rest. More
by r2yorkys
Employees Worked With
