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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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August 17, 2023

My service advisor Tona took care of me from start to finish. Even held our car there after service while we were away. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarelli
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Aug 18, 2023 -

Germain BMW of Naples responded

Thank you for leaving Tona this kind review. We are thrilled to know that she took excellent care of you from beginning to end. Best Regards, Flavio Galasso General Manager

August 15, 2023

Excellent professional service. Mr. Jeremy Bongle handled all issues in a complete and attentive manner! More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Germain BMW of Naples responded

Our service team is overjoyed to know you enjoyed a positive and informative service experience provided by Jeremy. Best Regards, Flavio Galasso General Manager

August 12, 2023

Whenever I bring my M2 in for service, my service rep Jeremy bongle always takes the time to listen to me, and then gives me the best options to solve my issues. More

by dpwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Germain BMW of Naples responded

Your complete satisfaction is our priority and we are pleased to know Jeremy takes extremely good care of you. Best Regards, Flavio Galasso General Manager

August 11, 2023

Love the staff Chuck is awesome super patient and explains everything helps whenever he needs More

by ang350z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. Your complete satisfaction is the goal of our team. Best Regards, Flavio Galasso General Manager

August 11, 2023

Best dealership I’ve ever worked with. Knowledgeable, kind, considerate and they do amazing work. More

by triciajenks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Germain BMW of Naples responded

Thank you! We're glad you felt well accommodated and informed during your service visit. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

August 11, 2023

The service was quick and professional. George donovan makes sure the service is flawless every time. More

by Bobl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Aug 12, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in George and our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

August 10, 2023

Had a great 1st visit to BMW Naples with George Donovan. George was timely and very professional in his communication, this is a very valuable trait to have these days. More

by b19knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Aug 12, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive needs. We are pleased to know George took exceptional care of you and we look forward to replicating this experience going forward. Best Regards, Flavio Galasso General Manager

August 10, 2023

Jeremy Bongle is absolutely the best service advisor I've ever experienced. responsive, communicative and has extensive knowledge and understanding of the bran (BMW) and products. More

by ERIC LEGROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Germain BMW of Naples responded

Hey, Eric! We’re so happy you enjoyed a convenient service visit with Jeremy. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

August 09, 2023

Professional and took care of my problem did not have to wait. Everyone was very professional. More

by Suzanne richmond
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Germain BMW of Naples responded

We are happy to know your experience was the quality and efficient experience you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

August 07, 2023

Easy t deal with,. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one. More

by BHFELDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Zuercher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. Our team is happy to know that Jeremy continues to provide you with a quality Germain experience. Best Regards, Flavio Galasso General Manager

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