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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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August 06, 2023

Tona was very helpful and took care of my service right away. Happy o visiyed More

by Smaceda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
Aug 07, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Tona. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

August 05, 2023

Very happy with service department. When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anx More

by Goat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Germain BMW of Naples responded

I am so happy Chuck was able to help you get in and out with this unexpected repair! Our service team really values our clients, and I'm glad he made you feel so taken care of! Thanks so much! Best Regards, Flavio Galasso General Manager

August 03, 2023

Always willing to be helpful and accommodate our needs when necessary; and it’s been helpful to be driven home when necessary More

by ERodburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tona
Aug 07, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your recent automotive needs. Your business and kind words mean so much to us all. Best Regards, Flavio Galasso General Manager

August 01, 2023

Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. I More

by theconsultant41
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Emerson
Aug 02, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to let us know that Bill took great care of you and helped resolve your issue. We are sorry that you are experiencing a different concern and our team is working diligently to rectify this matter. Best Regards, Flavio Galasso General Manager

July 31, 2023

Charles Griffith was very helpful, knowledgeable and courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on More

by pjoeturtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Germain BMW of Naples responded

Thanks for your wonderful review of Chuck and Jeff, we are pleased to know that Chuck took great care of you with this unforeseen repair! We love to hear great things about our team, so we're glad this experience was an outstanding one. We wish you safe travels and are here if you need us! Best Regards, Flavio Galasso General Manager

July 30, 2023

Easy to secure service. Fast estimate to set expectation. Clean car at pickup! Primo service More

by ziskabirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
Jul 31, 2023 -

Germain BMW of Naples responded

Thank you for the positive feedback on your service visit! We truly appreciate your business and we're glad this experience met your expectations of value and care. We look forward to more opportunities to serve you! Best Regards, Flavio Galasso General Manager

July 24, 2023

Kevin Higgins is my new client advisor with Germain BMW of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance More

by Donna
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Higgins
Jul 25, 2023 -

Germain BMW of Naples responded

Donna, Thank you so much for sharing your experience with Kevin and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, Flavio Galasso General Manager

July 24, 2023

We were without AC in our 430i BMW ,and it was 96 degrees and raining at 430pm. We called your dealership and Cory arranged for a loaner and allowed us to bring the car in right away . The next day our c More

by drralbrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Jul 25, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive service experience with Cory and our team. We are pleased to know that we were able to quickly assist with this unexpected repair. Best Regards, Flavio Galasso General Manager

July 24, 2023

George Donavan was very helpful and a pleasure to have him ss my advisor. He made my service very easy. More

by Hkpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jul 25, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your complete satisfaction if our #1 priority. Best Regards, Flavio Galasso General Manager

July 22, 2023

My agent George Donovan was very helpful and he really is professional in his work. I truly had a nice experience dealing with him. Thank you More

by Dad4ever13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Jul 24, 2023 -

Germain BMW of Naples responded

Thank you so much for the 5-star review! We are so happy that you had such a great experience with our service department, and that George was able to facilitate such a smooth car repair for you! See you next time. Best Regards, Flavio Galasso General Manager

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