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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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July 21, 2023

Jeremy Bongle is amazing. He saved us money with the BMW ULTIMATE CARE OIL SERVICES PLAN. Everything was thorough and complete. I’m a happy customer! More

by kristinsantabarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Hoza
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Jul 24, 2023 -

Germain BMW of Naples responded

Thanks, Kristin! We're happy to hear that you had a great service experience and that you were well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

July 21, 2023

Service continues to be excellent. Our advisor, George Donovan, keeps us informs throughout the process. More

by mrpub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jul 24, 2023 -

Germain BMW of Naples responded

Thank you! We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

July 20, 2023

Germain BMW in North Naples has consistently had a great service department. Tona Z. is fantastic and always keeps me updated on the status of repairs and cost estimates. I would recommend that anyone who More

by jmessonnier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Jul 21, 2023 -

Germain BMW of Naples responded

Thanks so much! Your total satisfaction is why we do what we do. Tona does an exceptional job of taking care of our client’s vehicles, and we’re glad your experience was no different. Thank you for choosing Germain BMW of Naples for your service needs! Best Regards, Flavio Galasso General Manager

July 18, 2023

5* service by Cory Hespeler. Great communication. Super fast turnaround. I’ve had and Audi and Mercedes before and their Naples service advisers are not even close to how amazing More

by Chris Treder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
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Jul 19, 2023 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Cory and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, Flavio Galasso General Manager

July 17, 2023

Excellent experience. Jeremy answered my questions and arranged for a loaner since the service required would take longer than I anticipated. More

by jimraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Germain BMW of Naples responded

Jim, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Jeremy helped to make your service experience such a positive one. Best Regards, Flavio Galasso General Manager

July 14, 2023

Every time I’ve had to take my BMW for service whatever it may be I’ve had the pleasure of doing business to Jeremy Bongle. He has treated me in a very professional manner and handled everything to my sati More

by Scwissman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Germain BMW of Naples responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit! Best Regards, Flavio Galasso General Manager

July 13, 2023

A+ for Service Advisor Jeremy Bongle at Germain BMW. Always attentive and helpful with all of my concerns. More

by fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Jeremy. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples and for your continued business. Best Regards, Flavio Galasso General Manager

July 13, 2023

George Donovan was very service oriented. As a BMW owner one expects great service and he delivered! More

by Jpcutts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jul 13, 2023 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

July 11, 2023

George is the best! Always is courteous and explains everything in detail. he is my go to guy at Germain. More

by jamesperko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Report | Print
Jul 12, 2023 -

Germain BMW of Naples responded

We thank you for your business and for highlighting George and his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

July 07, 2023

Excellent Customer Service! Tona in the service department is awesome! Appointment was easy to schedule. More

by Cathyross2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
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Jul 10, 2023 -

Germain BMW of Naples responded

Thanks, Cathy! We're happy to hear that you had a great service experience and that your BMW was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

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