Germain BMW of Naples - Service Center

George Donovan is my contact. He keeps me informed about status of service and always answers my questions. He keeps me informed about status of service and always answers my questions. More

Chuck Griffith has always done a great job for my wife and me. We’ll be back and me. We’ll be back More

As a repeat customer, I can say that my experience has always been consistent. The folks at Germain BMW have always provided a professional and yet personal approach to how they do business. From our rece always been consistent. The folks at Germain BMW have always provided a professional and yet personal approach to how they do business. From our recent sales experience with Patrick Dodard to our service experience with Jeremy Bongle, I can count on getting the highest level of attention. The key to why I return and recommend this dealership comes down to SERVICE. Being treated with respect after a sale is complete is in my opinion the thing that will bring customers back. And Patrick and Jeremy are role models for all others to follow when it comes to providing that extra special attention. More

They were friendly, prompt and professional. It was great doing business with them. We will be back It was great doing business with them. We will be back More

I had a flat tire over the weekend and brought my car in for a replacement tire first thing Monday morning without an appointment. They replaced the tire, washed my car (complimentary) and had me back on th for a replacement tire first thing Monday morning without an appointment. They replaced the tire, washed my car (complimentary) and had me back on the road in 2 hours. More

I am very glad to say that I am their client for many years. Great service! years. Great service! More

Outstanding service and follow up! Highly recommend any Germain dealer - you will not be disappointed. Highly recommend any Germain dealer - you will not be disappointed. More

Everything was done in a timely manner, got a quick and complete report when I picked up the car. Excellent job by Chuck Griffith. complete report when I picked up the car. Excellent job by Chuck Griffith. More

Outstanding service. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. More

My service manager CHARLES (CHUCK) GRIFFITH is the BEST! When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CH When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CHUCK GRIFFITH worked diligently and quickly to solve my problem and ease the stressful situation. Not only did CHUCK take my X3 in immediately for evaluation, he also gave me a loaner car to use until my car was ready to be picked up. I could not have asked for more! CHUCK clearly and completely explained what parts and services my car needed, and the work was done expediently and fully. I was truly AMAZED at the level of care and consideration that both my car and I received that day. I feel so fortunate to have CHUCK GRIFFITH as my service manager for my BMW X3. He has proven he will be there for me when I need him. More