Germain BMW of Naples - Service Center

The dealership is Very clean and the people who work there are very friendly and courteous. there are very friendly and courteous. More

George Donovan is our contact. He was helpful, friendly and very detailed. The communication was great. George worked very hard to help us have a good experience with Germain. He was helpful, friendly and very detailed. The communication was great. George worked very hard to help us have a good experience with Germain. We loved our BMW dealer in Chicago. We moved here in the fall full time. We were not disappointed with the quality of service at Germain. More

This was the first service on my 2022 430i, which consisted of an oil change, checking all the vitals, and a complementary car wash. I chose to wait on a Saturday. My car was delivered to me about consisted of an oil change, checking all the vitals, and a complementary car wash. I chose to wait on a Saturday. My car was delivered to me about 2 1/2 hours later. While waiting, my service advisor, Charles Griffith, came to update me several times, first coming to introduce himself and let me know what services would be performed. He was very professional and friendly. The waiting area was comfortable and stocked with drinks and snacks. I had brought work to do and I was able to get it done in the setting provided. Since it was the first service, there was no charge. I drove away in a beautifully cleaned vehicle--both inside and out. Thank you, Chuck. More

I have been coming to Germain BMW for 15 years of service and have always been satisfied. Rhoel Gray has been my Service Advisor most of that time. He is excellent. Always responsive and communicat service and have always been satisfied. Rhoel Gray has been my Service Advisor most of that time. He is excellent. Always responsive and communicates extremely well. Just a great guy. More

Honest and knowledgeable dealership. Chuck Griffith has been extremely helpful to me for several years. Chuck Griffith has been extremely helpful to me for several years. More

They are always very efficient and friendly to deal with. That also complete the service within the expected time frame. That also complete the service within the expected time frame. More

Jeremy Bongle was extremely helpful during my recent visit with my X7. He listened to my request, made suggestions and took action. Germain is lucky to have someone of this caliber on their service te visit with my X7. He listened to my request, made suggestions and took action. Germain is lucky to have someone of this caliber on their service team. Tom Ostrander More

First class service! Easy to get in contact with, friendly and very service minded. Thank you BMW and Chuck Griffith! Easy to get in contact with, friendly and very service minded. Thank you BMW and Chuck Griffith! More

Chuck always does a great job and is nothing short of outstanding. Great experience everytime I service my car at BMW Naples outstanding. Great experience everytime I service my car at BMW Naples More

As always, Chuck Griffith was awesome. His professionalism as well as his willingness to help me out went above and beyond what was expected. His professionalism as well as his willingness to help me out went above and beyond what was expected. More