Germain BMW of Naples - Service Center

I had a flat tire over the weekend and brought my car in for a replacement tire first thing Monday morning without an appointment. They replaced the tire, washed my car (complimentary) and had me back on th for a replacement tire first thing Monday morning without an appointment. They replaced the tire, washed my car (complimentary) and had me back on the road in 2 hours. More

I am very glad to say that I am their client for many years. Great service! years. Great service! More

Outstanding service and follow up! Highly recommend any Germain dealer - you will not be disappointed. Highly recommend any Germain dealer - you will not be disappointed. More

Everything was done in a timely manner, got a quick and complete report when I picked up the car. Excellent job by Chuck Griffith. complete report when I picked up the car. Excellent job by Chuck Griffith. More

Outstanding service. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. More

I have been going to Germain BMW for over 20 years! I have had eight BMW’s over the years. While all the dealers were very good, Germain is the best. My service advisor, Chuck Griffith, is outstanding I have had eight BMW’s over the years. While all the dealers were very good, Germain is the best. My service advisor, Chuck Griffith, is outstanding. He has always gone above and beyond to help me with any questions or concerns I have. Since my baby M3 is a 1999 it really needs special care. Chuck always makes it happen! I can’t be more pleased with the attention I get when I come in for service! I know I will be treated with respect and quality service! Chuck gets an A+ in my mind! More

Had a warning light come on in the car. George got me in the next day and got the problem taken care of right away. George got me in the next day and got the problem taken care of right away. More

My service manager CHARLES (CHUCK) GRIFFITH is the BEST! When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CH When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CHUCK GRIFFITH worked diligently and quickly to solve my problem and ease the stressful situation. Not only did CHUCK take my X3 in immediately for evaluation, he also gave me a loaner car to use until my car was ready to be picked up. I could not have asked for more! CHUCK clearly and completely explained what parts and services my car needed, and the work was done expediently and fully. I was truly AMAZED at the level of care and consideration that both my car and I received that day. I feel so fortunate to have CHUCK GRIFFITH as my service manager for my BMW X3. He has proven he will be there for me when I need him. More

Tona Zarelli was very helpful in correcting a paint bubbling problem. She took care of all the particulars and was very pleasant during the entire process. Thank you, Phil Spencer bubbling problem. She took care of all the particulars and was very pleasant during the entire process. Thank you, Phil Spencer More

tona rarrelli kept me informed via text messages and explained the work performed in details. explained the work performed in details. More