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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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April 23, 2023

Honest and knowledgeable dealership. Chuck Griffith has been extremely helpful to me for several years. More

by Mikedodson123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Germain BMW of Naples responded

Your continued business and trust in Chuck and our service team mean so much to us all. See you next time. Best Regards, Flavio Galasso General Manager

April 20, 2023

They are always very efficient and friendly to deal with. That also complete the service within the expected time frame. More

by Dick D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli.
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Apr 21, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive and efficient service experience with Tona. Our goal is to provide a quality guest experience and to get our clients back on the road as quickly as possible. Best Regards, Flavio Galasso General Manager

April 20, 2023

Jeremy Bongle was extremely helpful during my recent visit with my X7. He listened to my request, made suggestions and took action. Germain is lucky to have someone of this caliber on their service te More

by Tom4255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We appreciate you sharing Jeremy's dedication to customer satisfaction. We are very fortunate to have him as a member of our team taking great care of our valued customers. Best Regards, Flavio Galasso General Manager

April 20, 2023

First class service! Easy to get in contact with, friendly and very service minded. Thank you BMW and Chuck Griffith! More

by Terese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Dodard
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Apr 21, 2023 -

Germain BMW of Naples responded

Thank you, Terese! We're happy to hear that Chuck made your service visit so excellent and that you feel confident with the service he provides. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

April 19, 2023

Chuck always does a great job and is nothing short of outstanding. Great experience everytime I service my car at BMW Naples More

by Darren DiFilippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Germain BMW of Naples responded

Hey, Darren! We’re so happy you enjoyed a convenient service visit with Chuck. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

April 17, 2023

As always, Chuck Griffith was awesome. His professionalism as well as his willingness to help me out went above and beyond what was expected. More

by Len Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Germain BMW of Naples responded

Thank you for your business and for sharing Chuck's willingness to go above and beyond for our valued clients. See you next time. Best Regards, Flavio Galasso General Manager

April 17, 2023

Had a creaking noise in the suspension. Stopped in and explained my safety concern as I was going to be drinking the car back to New England. I was scheduled in the following week and the i More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Apr 18, 2023 -

Germain BMW of Naples responded

Your safety is our #1 priority. Thank you for sharing your positive experience with George and our service team. We appreciate your business and the opportunity to provide you with your service needs. Please let us know if you need anything further. We wish you safe travels to New England. Best Regards, Flavio Galasso General Manager

April 15, 2023

Charles (Chuck) Griffith rectified a problem I had immediately with professionalism and kindness which was greatly appreciated. THANK YOU More

by Priestnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Germain BMW of Naples responded

Thanks! We're happy to hear that you had an excellent service experience with Chuck and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

April 15, 2023

The service and communication are always excellent. From the minute you drop your car until you pick it up, they constantly keep you updated. More

by Dick D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Apr 17, 2023 -

Germain BMW of Naples responded

Dick, Thanks for being a loyal Germain BMW of Naples customer, and for taking the time to share your service experience with Tona. She will be here next time you need service or maintenance, so please visit us again soon. We appreciate your business, thank you again! Best Regards, Flavio Galasso General Manager

April 14, 2023

Rhoel Gray was my Service Advisor and he was very understanding of the issue and he went above and beyond to correct the problem. More

by dcranks
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Germain BMW of Naples responded

Thank you! We're happy to hear that you had an excellent service experience and that your BMW was well taken care of. We appreciate your business and hope to work with you again. Best Regards, Flavio Galasso General Manager

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