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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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March 21, 2023

Excellent! Prefer to have my service done here than back home. Loner car was awesome. More

by mgrovergcx
Recommend Dealer
Yes
Employees Worked With
John Casco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Germain BMW of Naples responded

We appreciate your business and thank you for allowing our team to provide you with your automotive service needs while you are here in Naples. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

March 20, 2023

It's a good dealership. I give them a four because communication isn't great. More

by chicajill9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. Our team apologizes if we dropped the ball with any communications and appreciates you bringing this to our attention. It's feedback such as yours that allows us to provide better service moving forward. Best Regards, Flavio Galasso General Manager

Mar 21, 2023 -

chicajill9x responded

Thank you

March 20, 2023

Chuck is so great. I have never received such service at any other dealership. I highly recommend Germain BMW service. More

by Judith.kraycik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

Your service business and kind recommendation mean so much to us all. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

March 20, 2023

First time ever dealing with the service dept. Was a pleasant experience from start ti finish More

by Xsntskr
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope this is the beginning of a long and lasting relationship. See you next time. Best Regards, Flavio Galasso General Manager

March 20, 2023

Paying in advance of service being rendered is off putting. I don’t do it at my home dealership In Bridgeport. More

by srsmith330
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Hespeler
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Mar 31, 2023 -

Germain BMW of Naples responded

Thank you for your business and feedback. We apologize for any misunderstanding regarding our approach to doing business regarding payments in advance. The only items our dealership charges for in advance of your service are parts that are not in stock (that must be specially ordered). All other costs for the service are collected after the service is performed. Best Regards, Flavio Galasso General Manager

Mar 31, 2023 -

srsmith330 responded

1. Your base (we have to order, don’t have in inventory) is flawed and assumes customer will default on commitment. Also It’s BMW inventory and as a result of poor profit center management on the part of BMW insulting to customers. 2. I paid in advance for invoices #859346 and 857728 and they included labor. 3. I feel obligated to tell you my perception as perception is reality

March 20, 2023

George Donavan has always been exceptionally helpful when bringing our car in for service. We appreciate him. Thank you. More

by Dinhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Mar 21, 2023 -

Germain BMW of Naples responded

Thank you for your continued business and trust in George and our team to keep you and your BMW safely on the road. Best Regards, Flavio Galasso General Manager

March 18, 2023

Chuck Griffith, my service advisor, takes great care of me. He informs me in clear language what work needs to be done on my car. I have great confidence in him. He is a fine human being & the very best se More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Germain BMW of Naples responded

Thanks, Betsy! We're happy to hear that you had another great experience with Chuck and that he makes sure your car is well taken care of during your service visits. We appreciate your business and trust in Chuck knowing he will take exceptional care of you. Best Regards, Flavio Galasso General Manager

March 17, 2023

Rhoel Gray did his usual outstanding job. He is a total professional. Very well done! More

by bradfordmckean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Germain BMW of Naples responded

Thank you so much for the 5-star review! We are so happy that you had such a great experience with our service department, and that Rhoel was able to facilitate such a smooth car repair for you! Your continued business with us here at Germain BMW of Naples is greatly appreciated. Best Regards, Flavio Galasso General Manager

March 17, 2023

Very Professional. Friendly. Extremely Helpful. Service department (Rhoel Gray) is top notch. Trustworthy. Problem solver More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Germain BMW of Naples responded

Thanks! It's great to hear that Rhoel was so helpful and attentive and that he took great care of your BMW. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

March 16, 2023

Service was excellent. Jeremy Bongle took great care of me. I travel an hour to get Service. It’s worth it. More

by earl.tanis46@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Germain BMW of Naples responded

We thank you for traveling to Naples and allowing Jeremy and our service team the honor of assisting you with your automotive service needs. Your trust in our team means everything thing to us here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

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