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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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April 14, 2023

Outstanding service. Thorp Grey was the best service advisor I have ever worked with. P More

by Judge Parlen L. McKenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Germain BMW of Naples responded

It's great to hear from you! We're glad you had an excellent service experience with us, and that Rhoel made sure that you and your BMW are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, Flavio Galasso General Manager

April 08, 2023

My Service Advisor, Rhoel Gray was great to work with; always thorough and efficient. We discussed what service was needed and he kept me up to date as to current status, time needed and cost. Service Dep More

by ladrummond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Germain BMW of Naples responded

Thank you for your business and kind words. We appreciate your traveling to Naples and allowing our team to provide you with your automotive service needs. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

April 07, 2023

Excellent service at Germain BMW by Service Advisor Tona Zarrelli and Service Technician. Work performed well and on-time. More

by b_t_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Apr 18, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive and efficient service experience with Tona and our team. Best Regards, Flavio Galasso General Manager

April 06, 2023

Always a greeting with a “happy to help” smile…knowing Rhoel is there at Germain BMW gives me the confidence that things will be done right without any concern on my end. When the work is completed, Rhoel More

by eieiodude
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Casco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
Apr 07, 2023 -

Germain BMW of Naples responded

Thank you for sharing such thoughtful sentiments on Rhoel! Danny is a fastidious worker and really takes the time to make sure his clients are well taken care of. We're delighted he continues to be a friendly and reliable resource to you. We truly appreciate your feedback and look forward to serving you for many more years. Best Regards, Flavio Galasso General Manager

April 04, 2023

Chuck was very helpful when I asked a question on how to locate the tire pressure on the computer. More

by jeannemeade1
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Germain BMW of Naples responded

Providing a quality service experience is our goal here at Germain BMW of Naples. We thank you for taking the time to leave Chuck this kind review. Best Regards, Flavio Galasso General Manager

April 04, 2023

Jeremy Bongle is a top notch service writer. He always looks out for his customers More

by rcherry6061
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Germain BMW of Naples responded

Hi! Thank you for your 5-star review. I'm glad Jeremy took such great care of you. He is one of our best. Thank you for choosing Germain BMW of Naples for your service needs. We appreciate your business. Best Regards, Flavio Galasso General Manager

April 04, 2023

Chuck was a wonderful person to work with. Kept me informed of progress and handed me a clean car with a roof that works! Thank you, Chuck More

by rayterrapins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Germain BMW of Naples responded

Thank you. We're pleased to hear that Chuck left you with a positive impression. Thank you for choosing Germain BMW of Naples for your service needs. Let us know if you need anything in the future. Best Regards, Flavio Galasso General Manager

April 03, 2023

Professional, courteous and always on time servicing your BMW. Ask for Chuck Griffith when setting an appointment. Chuck has managed the service for our BMWs for almost ten years. More

by TOMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Germain BMW of Naples responded

Thanks so much! Your total satisfaction is why we do what we do. Chuck and our team do an exceptional job of taking care of their client’s vehicles, and we’re glad your experience was no different. Thank you for choosing Germain BMW of Naples for your service needs! Best Regards, Flavio Galasso General Manager

April 01, 2023

Everyone was so accommodating when I pulled in w a nail in my tire. Tona Zarrelli was my service person and made arrangements to have my car returned to me—REAL PERK… The man who retd my car was very plea More

by Mnsiflsally
Recommend Dealer
Yes
Employees Worked With
Tona zarelli
Apr 03, 2023 -

Germain BMW of Naples responded

Thank you. We’re happy to hear that you had a great experience with Tona and that she did what she could to ensure that your car was quickly and efficiently taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

March 29, 2023

Brought my BMW in for service at Germain BMW in Naples Florida. My service advisor was Charles Griffith. He explained the whole process as this was my first time visit. Very professional and easy to deal More

by Thomas.cemprola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Germain BMW of Naples responded

Thank you for allowing us the honor of providing you with your automotive service needs for your BMW. We know Chuck enjoyed assisting you and we all look forward to assisting you in the future. Best Regards, Flavio Galasso General Manager

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