Germain BMW of Naples - Service Center

Tona Zarelli helped me at Germain BMW. I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take me in that day. Tona welcomed me and made sure she had all of my correct information. She estimated the timing of the replacement. The estimate was perfect. I was able to walk leave the dealership and she texted me when my car was nearly ready. Perfect. Tona is warm and very professional. More

Rhoel Gray provided excellent customer service and was able to get my car in quickly. Great communication and superb work. Germain is represented well by the service staff in Naples! able to get my car in quickly. Great communication and superb work. Germain is represented well by the service staff in Naples! More

Sebastian Murzanski did a great job for me. Saved me a trip back for upcoming maintenance as well as getting me out the door quickly. Saved me a trip back for upcoming maintenance as well as getting me out the door quickly. More

Always have my cars serviced by Rhoel Gray who provides top notch customer service and attention to detail. top notch customer service and attention to detail. More

Tona Zarrelli is one of the best service advisors I’ve ever worked with. I’ve owned several BMWs, many Mercedes, two Maseratis and Alfa Romeos and countless American vehicles and she is the best so far. ever worked with. I’ve owned several BMWs, many Mercedes, two Maseratis and Alfa Romeos and countless American vehicles and she is the best so far. More

Great service and professional staff, they are a pleasure to deal with in every facet to deal with in every facet More

Cory Hespeler at Germain BMW Naples is great! He arranged everything with no inconvenience for me personally. I had front axles replaced ( big job), brakes fluid service and new tires. Cory staye He arranged everything with no inconvenience for me personally. I had front axles replaced ( big job), brakes fluid service and new tires. Cory stayed on top of it and communicated with me throughout the long process, including getting the extended warranty resolved. More

Germain BMW is always extremely helpful, especially our service advisor Chuck Griffith.We are completely satisfied. service advisor Chuck Griffith.We are completely satisfied. More

We were very pleased with the way Sebastian Murzanski helped us deal with an unusual problem which arose with our X5. His process for identifying the problem and addressing it in a timely manner was ver helped us deal with an unusual problem which arose with our X5. His process for identifying the problem and addressing it in a timely manner was very impressive. More

Sebastian Murzanski looked after by vehicle professionally. He kept me posted each step step of the repairs with a video showing the work to be done..I trust his judgement . Sebastian is very p professionally. He kept me posted each step step of the repairs with a video showing the work to be done..I trust his judgement . Sebastian is very personable. More