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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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March 28, 2023

I appreciate the support and follow through of my service contract person, Tona Zarrelli. She has taken great care of bothe my wife and me for the past 2 years since we moved to Naples and we couldn’t be mor More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zirrelli
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Mar 28, 2023 -

Germain BMW of Naples responded

Great to hear from you, Richard. It's wonderful to know that you and your wife continue to have great experiences with Tona and that she ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

March 28, 2023

Chuck Griffith is a professional and courteous service advisor who is very good at his job. Communication and professionalism were top notch. More

by BMW 535d
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

Germain BMW of Naples responded

Thank you for leaving Chuck this kind review. We are thrilled to know that he provided you with the quality service visit you deserve as a valued Germain guest. Best Regards, Flavio Galasso General Manager

March 28, 2023

Jeremy Bongle isa caring Service advisor who will go the extra miles to satisfy his customers. A trusted serviceman. More

by willt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

Germain BMW of Naples responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Jeremy helped to make your service experience such a positive one here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

March 27, 2023

Germain BMW and George Donavon are the best George is our service advisor and he always makes sure we have a loaner car when our car needs work. We are on our 6 th BMW. It’s a great car and all the peo More

by Juchaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Mar 28, 2023 -

Germain BMW of Naples responded

On behalf us all of us at Germain BMW of Naples, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your service experience with George. Thank you for your continued business, we look forward to seeing you again soon! Best Regards, Flavio Galasso General Manager

March 23, 2023

Always prompt attention upon arrival, whether by appointment or not. Good service and good staff. More

by sandinmyshoes
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Germain BMW of Naples responded

Thank you for your continued business with us here at Germain BMW of Naples. Chuck and our team work hard to ensure our guests receive a positive service experience. See you next time. Best Regards, Flavio Galasso General Manager

March 22, 2023

Chucn Griffith is a great service advisor! I had an urgent problem when the A/C on my 2017 BMW330iX GT stopped working suddenly while on a trip and he was able to fit me and diagnosed it as ca More

by jjobrien713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Germain BMW of Naples responded

I am so happy Chuck was able to help you get in and out with this unexpected repair! Our service team really values our clients, and I'm glad Chuck made you feel so taken care of! Thanks so much! Best Regards, Flavio Galasso General Manager

March 22, 2023

Very organized and addressed my issues openly and ready to correct the problems I was having. Did so and also addressed a maintenance service that was needed under my new car contract. More

by shelling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
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Mar 23, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a positive and convenient service visit with Cory. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

March 21, 2023

Excellent! Prefer to have my service done here than back home. Loner car was awesome. More

by mgrovergcx
Recommend Dealer
Yes
Employees Worked With
John Casco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Germain BMW of Naples responded

We appreciate your business and thank you for allowing our team to provide you with your automotive service needs while you are here in Naples. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

March 20, 2023

Paying in advance of service being rendered is off putting. I don’t do it at my home dealership In Bridgeport. More

by srsmith330
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Hespeler
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Mar 31, 2023 -

Germain BMW of Naples responded

Thank you for your business and feedback. We apologize for any misunderstanding regarding our approach to doing business regarding payments in advance. The only items our dealership charges for in advance of your service are parts that are not in stock (that must be specially ordered). All other costs for the service are collected after the service is performed. Best Regards, Flavio Galasso General Manager

Mar 31, 2023 -

srsmith330 responded

1. Your base (we have to order, don’t have in inventory) is flawed and assumes customer will default on commitment. Also It’s BMW inventory and as a result of poor profit center management on the part of BMW insulting to customers. 2. I paid in advance for invoices #859346 and 857728 and they included labor. 3. I feel obligated to tell you my perception as perception is reality

March 20, 2023

It's a good dealership. I give them a four because communication isn't great. More

by chicajill9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. Our team apologizes if we dropped the ball with any communications and appreciates you bringing this to our attention. It's feedback such as yours that allows us to provide better service moving forward. Best Regards, Flavio Galasso General Manager

Mar 21, 2023 -

chicajill9x responded

Thank you

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