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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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March 13, 2023

They found the car I wanted expeditiously and in a professional manner. Very good service and attentive. More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory hespeler
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Mar 14, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. Our sales and service teams here at Germain BMW of Naples work hard to ensure our customers receive the ultimate guest experience. Best Regards, Flavio Galasso General Manager

March 13, 2023

Tona Zarrelli went above and beyond to make sure I had a great experience at Germain! I like her texting and response time. Thank you so much! More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Mar 14, 2023 -

Germain BMW of Naples responded

Thank you for the kind words for Tona and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Flavio Galasso General Manager

March 11, 2023

Rhoel Gray is very good at explaining issues. He broke down items needed and gave me the costs. More

by wduerig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in Rhoel and our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

March 10, 2023

Jeremy Bongle is an excellent service consultant, and it’s always a pleasure dealing with him. More

by Briday2367!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Germain BMW of Naples responded

Thank you for sharing such kind words about Jeremy and your service experiences with him. We know he enjoys assisting you during your visits here at Germain BMW of Naples. See you next time. Best Regards, Flavio Galasso General Manager

February 24, 2023

We had an accident repair needed on our and Jeremy Bongle at Germain BMW was a great help and very easy to work with. More

by chuckmead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to leave Jeremy and our team this kind 5-star rating and review. Our service team works hard to ensure a positive guest experience. Best Regards, Flavio Galasso General Manager

February 23, 2023

My service rep. Corey Hespeler was excellent, technically asute, and patient. Also general service Mgr. Bill Emerson was excellent and listened to my X5 problems. More

by European engineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flavio Galasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Hespeler
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Feb 27, 2023 -

Germain BMW of Naples responded

Thank you so much for your rating and review! We're so happy to hear about your great experience here at Germain BMW of Naples and that Corey and Bill were able to assist you in getting your BMW serviced. We truly appreciate you recommending our dealership to others! We look forward to any future business you'll have with us! Best Regards, Flavio Galasso General Manager

February 22, 2023

Very customer focused and customer service oriented. My service advisor. Rhoel Gray, is excellent. He thoroughly went over what my car needed. More

by lisabaldwin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Germain BMW of Naples responded

Thank you for sharing your service visit with Rhoel. We are happy to read that he took great care of you during the process. Please let Rhoel or our service team know if you have any questions. Best Regards, Flavio Galasso General Manager

February 22, 2023

Rhoel Gray, my designated service provider, took excelent care of me and made the dealership shine a little brighter More

by mcgowan.kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Germain BMW of Naples responded

Thank you! We're happy to hear that you had a great service experience with Rhoel and that your BMW was well taken care of. We appreciate your business and hope Rhoel brightens the dealerships for you again. Best Regards, Flavio Galasso General Manager

February 22, 2023

Charles “Chuck”Griffith as a service advisor is the consummate professional with.a wide knowledge base in BMWs and makes every customer’s satisfaction his prime goal. I have owned 18 BMWs over the la More

by jjobrien713
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to leave Chuck this awesome review. Your continued business and loyalty to Germain and BMW are greatly appreciated. We look forward to seeing you next time for your service needs here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

February 22, 2023

Charles Griffith is an excellent caring professional service advisor. He's always on top of things and accommodating. More

by patphilpula
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Germain BMW of Naples responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain BMW of Naples for your service needs. Have a wonderful day. Best Regards, Flavio Galasso General Manager

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